• Report:  #66243

Complaint Review: Carfax - Fairfax Virginia

Reported By:
- Gunnison, Colorado,
Wed, August 27, 2003

Fairfax, 22030 Virginia, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I just bought a vehicle where the title has been signed off on 5x. The 1st time was done using a POA (power of attorney) and this POA is supposed to accompany the title or the title can't be used.....period.

The odometer being off was done with an old trick. Larger tires were used than factory spec and thus approx 20% of the real miles do not show on the odometer. Nonetheless, this means the miles shown are NOT accurate.

I've informed Carfax and I'm registered with Carfax with the particular vehicle.

The Vin # is 1GNEK13R8YR109191

Go ahead anyone and punch in this vin #

at Carfax and you can see Carfax gives this vehicle a completely clean bill of health.

Well, it isn't clean.

I've reported almost all the problems to Carfax with this transaction, not just the Carfax related issue.

Bottom line, I have a title I cannot use and an odometer that is not correct and Carfax guarateed these 2 items.

I've already been educated by the County Clerk here as to why the title I was given is useless.

Carfax's positon thus far is to deny any culpability or liability. In other words, they don't even want to allow me to process a claim.

BUT, I still have the problems with the title and odometer. Carfax needs to pay up here as I have hard solid evidence which is beyond any reasonable doubt which is the level of proof required for a criminal case. A civil case requires even less.

Bottom line is Carfax doesn't want to pay when they've screwed up and you've bought a vehicle and relied upon the integrity of the Carfax report.

Tomorrow is another day where the dealer is going to be turned in for these issues and Carfax will have to pay what is due or they'll see it on the 6 o'clock news. TV news people love these kinds of stories.

I simply want what is right. Carfax needs to investigate and I need compensation. We trusted Carfax.


Gunnison, Colorado

1 Updates & Rebuttals


Do you really think that carfax could possibly know about the problems that you found on that vehicle?

#2Consumer Comment

Wed, August 27, 2003

When a title is signed over from one party to another if it is a dealer sale it can exchange hands many times before it is actually registered. In a private sale it must be registered after each transaction. Based on your post I would have to guess that you purchased this car from a dealer. CarFax can only get their data from the registry computers. The registry is not set up to detect any discrepancies for any particular vehicle. CarFax is. They log data that they receive from the registries around the country for consumers to view. I know that their crack secret investigative unit must have missed the tire trick on your car and obviously they overlooked the power of attorney on your title. Give me a break. These are all things the YOU should have looked at and checked prior to purchasing the vehicle. Their data was correct based upon the information available to them. I worked at a car dealership for 5 years. We ran a carfax on every car and trade-in AND did a visual inspection and looked at the title to make sure it was valid. Stop trying to blame others for your stupidity and go back to the people who sold you the car.

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