• Report:  #4138

Complaint Review: CareCredit Credit Card Program - Des Moins Iowa

Reported By:
- Richardson, TX,
Fri, January 05, 2001

CareCredit Credit Card Program
PO Box 9025 Des Moins, 50368 Iowa, U.S.A.
1 888 670 6951
Dental Services
Tell us has your experience with this business or person been good? What's this?
No interest on charges if paid as Billed IS NOT what they do. You are told up front that they will charge intrest after one year of payments starting after the last service performed and after you are notified. They slip in a one line notice that you will be charged interest if not paid in full on the statement #11. The only difference from the prior statements is the one line notice that you will not see unless you read every word on all you bill statements. I did not see the "interest notice" and had not paid off the note because the medical work was not complete. THEY BILLED ME FOR 25% INTEREST FROM DAY ONE. I OFFERED TO PAY THEM OFF ON PRINCIPLE. THEY REFUSED. I STATED THAT I WOULD DO EVERYTHING I COULD TO PUT THEM OUT OF BUSINESS IF THEY DID NOT ACCEPT A PAYOFF. THEY ARE SENDING ME BILLS WITH INTREST GROWING. I HAVE STATED THAT I WOULD SETTLE FOR THE PRINCIPLE ONLY.

2 Updates & Rebuttals


Still Paying

#2Consumer Comment

Fri, July 02, 2004

The dentist I went to filled out for my Carecredit credit card. They told my that my payments would be deferred for a year. Well I also got a bill that had 25% interest on it and I called my dr.'s office and they advised me to call Carecredit. I called Carecredit and they told me that my dr.'s office was suppose to submit that I wanted deferred payments. Then I called my dr.'s office back and they denied that statement. I don't know what kind of business they are running but it's for the birds. Hard working people with kids to raise and my wife is a stay home Mom and know job. We cannot afford to pay 25% interest!!!!! We should have already paid this amount off.


Care Credit's not a scam

#3UPDATE Employee

Tue, April 23, 2002

This is to the person that wrote the report. I work for Care Credit and train the offices on how to use the program. I personally know as a trainer, the office should have informed you of "deferred interest" for 12 months. They could have put the charge on the wrong Payment Plan. Therfore you would have have the 25% interest rate. Also, on your bill that you receive, there is a box that shows you that interest is accruing on the account! You also could have called Carmember Inquiries for questions regarding your statement. They would have been happy to satisfy your needs. This could have been avoided, if Care Credit was notified of this in the beginning. I appoligize for the micomunication and the inconvenience that this has caused you. Thank you.

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