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  • Report:  #1749

Complaint Review: C. C. Computers - Richmond Virginia

Reported By:
- Sanford, NC,
Submitted:
Tue, March 28, 2000
Updated:
Fri, February 11, 2011

C. C. Computers
7921-A West broad Street Ste. 119 Richmond, 23294 Virginia, U.S.A.
Phone:
804 747-0027
Web:
N/A
Categories:
Computer Service & Repair

RE: C.C. Computers

7921-A West Broad Street STE.119

Richmond, Va. 23294

(804) 747-0027

My saga began on July 31, 1999 when I attended a Computer EXPO at the state fairgrounds in Raleigh, North

Carolina. I went in search of a 21 monitor for my personal computer. After visiting almost every vendor in the

EXPO, I finally found one 21 monitor at the C.C. Computer booth. They had one left and after I paid for it, I was

told there was no box with it. I secured it in the back seat of my car and traveled home.

A few days after I installed the 21 monitor it started to flicker and then went blank. On August 8, 1999 I wrote to

C.C. Computer, at the above address, asking them to send me a replacement 21 monitor. I told them that since

they had not supplied a box for the monitor, I had no way to package it correctly and asked them to send me a

replacement: I then told them I would place the defective unit into the box they shipped the new one in and return

it to them. I thought it a simple request. NOT!

When they had not responded for several days, I called and left a message for them to call me about replacing the

monitor. When they did not return my call, I wrote North Carolina Attorney General Mike Easley about what had

transpired. His office answered that they had written C.C. Computer on my behalf. Several days later I received a

letter from Mike Easley's office informing me that C.C. Computer had failed or refused to answer the letter sent

by the North Carolina Attorney General's office and they had forwarded my complaint to the Virginia Attorney

general, Mark Earley.

A few days later I received a form from the Virginia Department of Agriculture and Consumer Affairs to fill out

and issue a formal complaint against C.C. Computer. I filled out the form and waited. I am still waiting. No one in

the government of Virginia has done anything more then write letters for the past six months. C.C. Computer told

one investigator that they had contacted me and told me to send the monitor in for repair. No one at C.C.

Computers has written or called me in the 8 months that I have been trying to get the monitor replaced, yet the

Virginia officials seem to think they have; never mind that I have written the authorities several letters asking for

help.

I just want the monitor replaced !!

Any help will be appreciated,

Ron Hagler

5271 Lower River Rd.

Sanford, NC 27330

[email protected]

(919) 775-5257

Mike Easley Mark Earley

NC Attorney General Virginia Attorney General

Department of Justice Office of the Attorney General

P O Box 629 900 East Main Street

Raleigh, NC 27602-0629 Richmond, Va. 23219

919 716-6000 804 786-2071

RE: File # 9909427



1 Updates & Rebuttals

Monte

richmond,
Virginia,
U.S.A.
OWNER

#2REBUTTAL Owner of company

Fri, February 11, 2011

THIS WAS SOME YEARS AGO I NEVER HAD A CHANCE TO REBUTAL. THIS I OFFERED HIS MONEY BACK OR  REPLACEMENT, I HAVE CHANGED MY POLICY ON RETURNS AND HAVE RUN A SUCCESFUL BUSININESS HERE IN HENRICO. VA.  FOR THE  LAST 19 YEARS, I DONT THINK I SHOULD HAVE THIS ON THE INTERNET HARMING  MY BUSINESS, IM SORRY FOR ANY  PROBLEMS THAT I MAY HAVE   CAUSED I WAS YOUNG AND STUPID, I HAVE CHANGED MANY WAYS, PLEASE REVIEW THIS MATTER AND HOPEFFULLY WE CAN GET THIS RESOLVED, THANKS FOR UR TIME AND HAVE A BLESSED DAY. THANKS,  C.C.COMPUTERS,,, MONTE COX,,,    8047470027

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