Complaint Review: C A Petracca Jr INc - Lake Mary Florida

 

 

 

 

November 10, 2015

To:

Governor Rick Scott Florida

 

Senator Marco Rubio Florida

 

Inspector General’s Office Fraud Division Florida

[email protected]

 

Governor Edmund G. Brown California

 

Inspector General’s Office California

 

Denise Soto Merchant Services Representative 1-858-225-4580 extension 101

[email protected]

 

Jason No last name included 1-888-848-6825 extension 9509

[email protected]

 

Total Merchant Services Support

They do not make it easy to find corporate offices

[email protected]

 

Deceptive Practices Web Site for Merchant Services

http://www.ripoffreport.com/reports/directory/total-merchant-services

 

William Glenn Roy Jr.

[email protected]

 

 

 

 

 

My name is Carmino A. Petracca Jr. and I own a small flooring retail store in Lake Mary Florida. I have been in business since 1972 and I have been incorporated since 1999. I have been at my current location from 2001 until present.

Thank you for your time.

I am contacting you for help and guidance with a deceptive business located in the State of California known to me as Total Merchant Services.

            I contacted this company searching for a new processor. I contacted Denise Soto (email, phone number above) and was informed by her of all the great new services and equipment available to me for very low discount fees. I was asked while still on the phone with her to fill out an application online to see if my business qualified for their service which I did. I was informed later that I had been approved and that I could contact them to set up the account. A few days later equipment arrived at my business and I started getting calls to activate the service, I declined and informed the that I had not signed up for the service and I hadn’t made any decisions at this time to use them for my processor. I received numerous calls from Tech Support to activate but declined each time. I started getting curious after a couple days as I was still receiving numerous calls. Each time I declined the people at tech support were cordial and just asked me to call them when I was ready. I then called the first contact Denise to inquire where my comparison quote requested was and why I was receiving all these calls to activate the service. She told me she was waiting on my written quote that I had requested to be finished and I should receive it shortly. A couple more days and I received my comparison quote that wasn’t the same figures as what she quoted me on the phone. I informed her that because she wasn’t truthful and I didn’t think her company could be trusted I would not move forward. I asked her to send me a return box and address for the equipment or just a label as I had never opened the box.

That is when all the fun began. I had to call this person, then another person and so forth and so on until I finally reached a gentleman that informed me that the so called application I filled out was considered a contract by them. I told him I never signed a contract and requested to terminate any dealings with their company.

As of August they have been illegally withdrawing monies from my account.

This is where I need your help to dissolve this relationship and have all my funds returned to my account.

During this whole ordeal I did further research on their company and found this to be a common recurring complaint.

 

Thank you very much for reading my complaint and I will be looking forward to this issue being resolved.

 

Sincerely,

Carmino A Petracca Jr

President

C A Petracca Jr INC

190 North Country Club Road

Lake Mary FL 32746

[email protected]

 

 

 

 

Thank You

Carmino A Petracca Jr

President

C A Petracca Jr INC

407-321-9696

[email protected]

 

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