• Report:  #1747

Complaint Review: Bride's Mart - Dallas Texas

Reported By:
- Long Beach, CA,

Bride's Mart
Preston Center Dallas, 75232 Texas, U.S.A.
I bought a wedding dress from Bride's Mart last year. When I got fitted for the dress, I was told at that time that when the dress cane in if any alterations were needed, they would do them at no charge. When the dress came in, they would not give me the dress until the money was paid in full. Once I was given the dress I asked to try it on while I was still in the store. They said there was no need because the dress was non-refundable and I could not get alterations from them, but that they could refer me out somewhere. I did not know what to do, so I took my dress and left. I called within a week and spoke with the manager who told me there was nothing she could do. I wear a size 22, the dress is a size 24. I gave the dress to my girlfriend who is an 18, and it was a perfect fit. There was nothing I could do with the dress besides give it away because with the way the dress was made with the empire waistline and pearled bodice, alterations would destroy the intended look of the dress. When I got the dress in September, with my wedding scheduled in October, I didn't have time to get another dress. So, I had to postpone my wedding. Bride's Mart in Dallas, Texas at the corner of I-635 (LBJ Freeway) and Preston Road, across from Valley View Mall, in the shopping center with Terry Costa, is definitely a rip-off.

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