• Report:  #1860

Complaint Review: Bonzi Software - unknown unknown

Reported By:
Wed, March 29, 2000

Bonzi Software
unknown unknown, unknown unknown, U.S.A.
On-Line Stores
Tell us has your experience with this business or person been good? What's this?
I made a online purchase of a software called Internet Alert 99 from www.bonzi.com; on Jan. 19, 2000

I had 60 days to receive a full refund.

On Feb. 7,8 and 9 of yr. 2000 I e-mail tech support telling them the problem of their software and ask to be refunded. On Feb. 17, 2000 I receive my first e-mail from Bonzi costomer service with detail information on what I had to do to receive my refund.

I had and did the following on Feb. 17, 2000:

I had to completely fill out a Certificate of Destruction form at www.bonzi.com/support/certificate.htm

I was also given uninstalled instructions of Internet Alert 99 software.

From Feb.17, to March 28, 2000 I have been calling my credit card billing Dept. to see if they receive $40.00 from Bonzi, they hadn't and gave me Bonzi phone number. I called Bonzi, but did not speak to a live person, their automative was a nightmare. I called my credit card Depute Dept. on March 17, 2000 to tell them the sitaturation, they faxed a few forms to me to fill out. I filled out the forms and faxed them back along with print outs of the following:

E-mail order statement, Letter asking for a refund, E-mail from Bonzi costomer service, and Certificate of Destruction form. The cost for faxing came to $15.00 that I feel Bonzi should cover, and also the cost of $20.00 calling Bonzi. But I and my credit card Depute Dept. cannot reach Bonzi.

I hope you can help.

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