I have downloaded the BonziBuddy "free" talking parrot and then paid by credit card for add-ons to enhance this feature. However, I have been having difficulty with the functioning of the free download which in turn gives me difficulty with the add-ons. I have e-mailed for assistance and cannot still get this functioning correctly. There are NO phone numbers to contact to talk to a real person. When my charge bill came, there was a phone number by my charges. I called it and got the recording which told me which web sight to use. Still I cannot get results. I have called the credit card to put an inquiry regarding this charge. I do not want to retain these features but I cannot get to ANYONE to get a refund. I ordered it Februray 22 and have been having trouble ever since. I just want OUT!!! I did get another phone number off a web sight but it was a fax number, not as it was listed. I intend to write this company at the address I retrieved from the same sight (the first I could find) to request a refund.