• Report:  #23991

Complaint Review: Blue Haven Pools - Dallas Texas

Reported By:
- Kaufman, TX,

Blue Haven Pools
13349 N. Central Dallas, 75243 Texas, U.S.A.
My problem with Blue Haven is the wiring. They used a very expensive timer for my pool and then wired it incorrectly. It has never worked. I have found that, since I didn't have a spa, that they could have used a more simple timer for about $45, instead of the $500 one. After financing the $500 timer will probably end up costing several thousand dollars.

The timer was also installed on an old board I had laying around in the yard. Why didn't they bring their own board to install the timer on? The board is now rotted and about to fall over. I will have to undo all the electrical, buy a new board and reattach it. That is if I don't get electrocuted.

Lastly my warranties are no good. My paperwork says 7 years on the pump and when it went out they said it was only good for 2 years. My paperwork says 7 years on pump, 2 years on sundeck, lifetime on energy vac (which has fallen apart), 1 year on ozone, and 3 full sales and services offices strategically located to serve the metroplex.

I've had my pool for 6 years and I haven't been able to use it for the last 4 years. Why? Can't get any service to help me get it and keep it going.


Kaufman, Texas

1 Updates & Rebuttals


Blue Haven

#2UPDATE Employee

Wed, July 10, 2002

I would Love to help you but who are you call me at 972-459-5862. If your contracts state your extended warranties given me a call I have you fax a copy to me and I will at least get you with the proper people to help you. WE stand by our warranties and what you recieved is just not of the norm. If you help me I will try to help you. Thank You Amy Womack Blue Haven Pools Lewisville 972-459-5862

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