#2UPDATE EX-employee responds
Sun, November 03, 2002
I have worked for Blockbuster and have found that it is very disconcerting for both the employee as well as the customer when defective tapes occur. While I understand that it is no fun to have a defective tape, it is still the responsibility of the renter to return the item on time regardless if it works or not. That it the agreement that has been made upon renting the item. While we are more than happy to replace your item with another copy of the same title, it is not our responsibility to also take care of your late fee. If the tape had been watchable and returned late, you would still be charged a late fee. So, for future reference, if an item is defective, call the store as soon as you are aware and they can note your acct. Also, be sure to bring the tape back in at your earliest convenienve BEFORE it is due.