• Report:  #1212723

Complaint Review: BJ's BBB Better Business Bureau Serving Central & Western MA and Northeastern CT - Worcester Massachusetts

Reported By:
Joseph - Hampton, Virginia,

BJ's BBB Better Business Bureau Serving Central & Western MA and Northeastern CT
6 Park Avenue, Suite 100 Worcester, 01605 Massachusetts, USA
phone: 508-755-3340, ext.
Tell us has your experience with this business or person been good? What's this?

 I applied for a  My BJ's Perks (Cardholder Benefits. Enjoy earning MORE on most BJ's in-Club and BJs.com purchases; 10 off per gallon at BJs Gas every day) This was done on November 10,2014. There policy stated that it  would 10 day before I would get a card or a reason why not. On December 4, 2014 the phone number listed oh the back of the paper I pickup at BJ.s. I call and ask what's with the card. The person on the other end of the phone ask for my name and address and the last four numbers of my SS number. She then came back and said that I was not in there system. She said that there was no record of me at all Comenity Bank. I told her that I had applied on line and maybe it did not take. So I applied over the phone and was told it was in there system of Comenity Bank. This was on December 4, 2014. After 23 plus days I call again to check and was told that I was not in the system Comenity Bank again.

So on Januray 2 2015 I was at BJ's so I had them applied for My BJ's Perks again. on January 5. 2015 I check my credit and found all three showed up on the credit report.  So phone calls to Comenity Bank Corporate office and Bj's Wholesale Club Corporate Office Headquarters and was told on January 12 they would fix the problem. But they did not fix a thing they made an other hard inquiry on January 13.2015 and now they have told me that I have to fix there screwup List inquiry  COMENITYCAPITAL/BJSW            Nov 10, 2014 Dec 2016 Miscellaneous COMENITYCAPITAL/BJSW            Dec 4, 2014 Jan 2017 Miscellaneous COMENITYCAPITAL/BJSW            Jan 2, 2015 Feb 2017 Miscellaneous COMENITYCAPITAL/BJSW            Jan 13, 2015 Feb 2017 Miscellaneous *Estimated based on the date of your inquiry and an assumed 2 year expiration period.

This message concerns complaint ID 10408836 submitted on 1/19/2015 against Comenity Capital Bank.  Comenity Capital Bank has indicated that they need additional time to further research and gather information regarding the issues in this matter.

BBB takes into account timeline factors and, due to the issues in the matters of this dispute, has extended the business response time in order to allow sufficient time for receipt of the documentation to support their position. BBB reserves the right to make decisions on any procedural process affecting impartiality and fairness of the conciliation process.  This consideration is extended to both parties involved in the complaint issues.

Thank you for your patience and understanding.  We will let you know when we have heard from the business.

In the meantime, if you have any paperwork, documents, letters or materials that supports your position, please send to BBB for inclusion in the complaint file and for BBB's review.


Catherine McLaughlin [email protected]

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