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  • Report:  #2281

On June 18th of 1999 we went to Bill Heard Chevrolet in Sanford. We were looking for a 2000 Chevy Silverado. We decided to go to this dealership because of the flyer we had been receiving in the mail. They had vouchers in them that said $750 good to your purchase of a new Chevrolet vehicle.

So my husband and I went after I got home from work. When we got there we were me (as always) by a friendly salesman. He asked what we were looking for and we told him. So we started looking at the lot. (What we wanted was an 2000 Silverado extended cab with power windows and locks. Not hard right?) Well we walked the whole lot and only found 3 that matched what we were looking for.

So we were going to test drive one then our had to go and help some return customers we were handed over to another grinning salesman. We test drove the one we were looking at and went in to talk over the numbers. He did alot of back and forth then finally told us we couldn't get that one. So we were escorted back to the lot to look for one that was a little less expensive. He said we would probably not be able to get an extended cab. I asked why not because we were trading in an extended cab chevy.

He looked me straight in the face and said "can you afford a porsche?" I said "No can you?". This is how the rest of the time continued I would say something and he would treat me like I was stupid or not there at all.

So finally they bring out this truck it was beautiful I have to say that much. We test drove it and I told my husband that I really liked it. So we went back in to go over the numbers again. This time they kept pressuring us about our down payment. We only wanted to trade our truck and put $500 down plus that $750 voucher that we had gotten in the mail.

When I asked him about the voucher he started laughing and said "really what are you going to put down" That was the last time I saw the voucher. Then he went over to the sales managers. He came back and said there was only one thing we could do and that was lease. (By this time they had, had us there for 3 hours.)

So I asked what the payment would be? And he said what kind of payment are you looking for. We were paying $442 before so I said I would like it to be at or less than that. We had also been told about No payment till January. (Which would have been good because we got married in November and we were paying for our whole wedding.) When things started to progress they took us into the finance guy. There was a sign behind him that said "If I don't ask you what brought you here today then I will give you $50". (He never asked.) Anyway so we went in with him and he started throwing paperwork at us. Sign here, sign here. So we did.

I asked how much the payment was and he came back with $565 my eyes about popped out of my head. That's a long way from $442. Anyway, he explained it all away like he's trained to do. (At the time I did not know much about leases.) So then he finishes. I ask him if our insurance is going to go up. He say's "No and if so not by much". They don't tell you that when you get a lease that you have to carry lease coverages (300,000; 100,000; and 50,000) on all vehicles that you have in your names. So not only did the insurance go up it almost doubled. So we were getting ready to leave and they kept going on and on about a survey that Chevrolet would send asking us about our experience.

They said that when we got that to fill it out and bring it to them and they would give us something for free. I also asked the finance guy before we left about the $50 and he laughed and said he couldn't believe I would ask after the great deal he had just got us. That was before everything sunk in with us. We left the dealership at 9:30 at night.

I found out later that by law they should have never let us leave the lot with the truck because we did not have the right insurance coverage for it. About a day later my husband took out the paperwork and started screaming it seems that at the end of this four year lease if we want to keep this truck we will have to pay an additional $13,000 to buy it. That would make the total price we will have paid for the vehicle $40,120. That is really expensive for a lease. Especially when the window sticker was still in the truck and it said the price of the vehicle was 27,000 ouch!

Oh, something I forgot to mention is the truck that we have is what they call a demo truck which means that one of the sales managers had been driving it. We were supposed to have money taken off the price for that but that did not happen either. Now back to the story, so I called Bill Heard on Monday and spoke to the finance guy I asked him why we would be paying the full price of the vehicle by the end of the lease? He didn't answer but made me feel incompetant. Then I wanted him to try and find a way for us to finance which he said he did but I am not sure that he did.

As you can tell we are still in the lease. The next thing that happened is we received the survey from Chevrolet. I filled it out and also attached a two page letter documenting everything which had occured up until then and I made a copy then sent the letter to Chevrolet.

I took the original over to Bill Heard and they really panicked because I didn't have the envelope that you use to send the letter in. I told them I lost it. They gave me a tank of gas for bringing it to them. I know that they never sent it in because nothing on that survey was very flattering for there business. I also never heard anything back from Chevrolet. I really like Chevrolet but this has put me off of them a little. You would think they would want there customers happy. Especially when we pay all of our payments on time.

I would really like to get out of this lease and get on with my life. I will not be suckered into getting into a lease again. We are buying a house so I know our credit is good enough to have bought the truck outright. We are also having a baby and I wanted to get a car but we can't get out of this truck.

I am not saying that I don't like the truck or we can't afford it. It would just be nice to have that extra money. I don't know if anyone can help us, we have pretty much resigned ourselves to paying the four years and being done with it.

Click here to read other Rip Off Reports on Bill Heard Auto Dealers



14 Updates & Rebuttals

Mike

Ocala,
Florida,
U.S.A.
Ex Fleet /Commercial Sales Manager Bill Heard Sanford

#2UPDATE EX-employee responds

Tue, November 30, 2004

I have been in the car business for over 10 years, I was hired at Bill Heard Sanford when they first opened,I had accepted a position offered by Mr. Joe Ruth (Genaral Manager)as Fleet /Commercial sales manager. In the 2 years I worked there I have to say it was the worst 2 years of my career. The public has no idea what the employees are subjected to for the company to achieve there monthly goals. Trust me,they will do whatever it takes.For example,in the short period I worked there the Sanford store went through 2 general managers 3 General sales managers and had sent out over 800 W-2's for all the sales persons that had worked there at some point. That is serious turnover! There was a morning meeting that I seriously did not want to attend, at this meeting I witnessed sales associates and managers getting absolutley ridiculed in front of the whole room. Things were said that I would not say to my worst enemy. I have seen managers almost fist fight over deals. As a matter of fact I personally was pushed in my chest and physically threatened by my manager over trying to sell a Duramax Diesel truck that was dealer traded and was on it's way to the dealership for inventory.The truck was just what my customer was looking for and my manager made it clear that I needed to worry about selling what was on the lot,and chose to make his point in the commercial building lobby with my salesman and a customer in the room, instead of trying to give the customer what they really wanted. This store was so desperate to make there numbers that they forced my commercial department to run all our commercial deals as retail deals so that they could count them for there monthly goal. When they did this they also charged the wonderfull $599 dealer pack to sanfords commercial customers! To the general public this is called a fleetail deal and in no way benefits the customer.It just puts more money in the GM's & GSM's pocket. One of the most embarrassing moments is when the media started exposing all the things that this store was doing, I was seriously embarrased to wear my Bill Heard shirt in public. I did not want this to be a reflection of how I do businees so I left the store in August of 2002 as many other managers did. As a matter of fact I have left the car business entirely. Good things come from doing things right and fair but no one can survive at this store long enough to ever experience this. And the sad part is the consumers are the ones that feel the effects of all this internal BS when they drive on the lot. This store had over 100 salesmen at one point when I was there, Can you imagine being the first customer of the day to drive up on this lot! And all that customer want's to do is find a vehicle that meets the needs and desires for themselves and there family. Dealers greed blocks the good judgment to understand this.


Mike

Ocala,
Florida,
U.S.A.
Ex Fleet /Commercial Sales Manager Bill Heard Sanford

#3UPDATE EX-employee responds

Tue, November 30, 2004

I have been in the car business for over 10 years, I was hired at Bill Heard Sanford when they first opened,I had accepted a position offered by Mr. Joe Ruth (Genaral Manager)as Fleet /Commercial sales manager. In the 2 years I worked there I have to say it was the worst 2 years of my career. The public has no idea what the employees are subjected to for the company to achieve there monthly goals. Trust me,they will do whatever it takes.For example,in the short period I worked there the Sanford store went through 2 general managers 3 General sales managers and had sent out over 800 W-2's for all the sales persons that had worked there at some point. That is serious turnover! There was a morning meeting that I seriously did not want to attend, at this meeting I witnessed sales associates and managers getting absolutley ridiculed in front of the whole room. Things were said that I would not say to my worst enemy. I have seen managers almost fist fight over deals. As a matter of fact I personally was pushed in my chest and physically threatened by my manager over trying to sell a Duramax Diesel truck that was dealer traded and was on it's way to the dealership for inventory.The truck was just what my customer was looking for and my manager made it clear that I needed to worry about selling what was on the lot,and chose to make his point in the commercial building lobby with my salesman and a customer in the room, instead of trying to give the customer what they really wanted. This store was so desperate to make there numbers that they forced my commercial department to run all our commercial deals as retail deals so that they could count them for there monthly goal. When they did this they also charged the wonderfull $599 dealer pack to sanfords commercial customers! To the general public this is called a fleetail deal and in no way benefits the customer.It just puts more money in the GM's & GSM's pocket. One of the most embarrassing moments is when the media started exposing all the things that this store was doing, I was seriously embarrased to wear my Bill Heard shirt in public. I did not want this to be a reflection of how I do businees so I left the store in August of 2002 as many other managers did. As a matter of fact I have left the car business entirely. Good things come from doing things right and fair but no one can survive at this store long enough to ever experience this. And the sad part is the consumers are the ones that feel the effects of all this internal BS when they drive on the lot. This store had over 100 salesmen at one point when I was there, Can you imagine being the first customer of the day to drive up on this lot! And all that customer want's to do is find a vehicle that meets the needs and desires for themselves and there family. Dealers greed blocks the good judgment to understand this.


Mike

Ocala,
Florida,
U.S.A.
Ex Fleet /Commercial Sales Manager Bill Heard Sanford

#4UPDATE EX-employee responds

Tue, November 30, 2004

I have been in the car business for over 10 years, I was hired at Bill Heard Sanford when they first opened,I had accepted a position offered by Mr. Joe Ruth (Genaral Manager)as Fleet /Commercial sales manager. In the 2 years I worked there I have to say it was the worst 2 years of my career. The public has no idea what the employees are subjected to for the company to achieve there monthly goals. Trust me,they will do whatever it takes.For example,in the short period I worked there the Sanford store went through 2 general managers 3 General sales managers and had sent out over 800 W-2's for all the sales persons that had worked there at some point. That is serious turnover! There was a morning meeting that I seriously did not want to attend, at this meeting I witnessed sales associates and managers getting absolutley ridiculed in front of the whole room. Things were said that I would not say to my worst enemy. I have seen managers almost fist fight over deals. As a matter of fact I personally was pushed in my chest and physically threatened by my manager over trying to sell a Duramax Diesel truck that was dealer traded and was on it's way to the dealership for inventory.The truck was just what my customer was looking for and my manager made it clear that I needed to worry about selling what was on the lot,and chose to make his point in the commercial building lobby with my salesman and a customer in the room, instead of trying to give the customer what they really wanted. This store was so desperate to make there numbers that they forced my commercial department to run all our commercial deals as retail deals so that they could count them for there monthly goal. When they did this they also charged the wonderfull $599 dealer pack to sanfords commercial customers! To the general public this is called a fleetail deal and in no way benefits the customer.It just puts more money in the GM's & GSM's pocket. One of the most embarrassing moments is when the media started exposing all the things that this store was doing, I was seriously embarrased to wear my Bill Heard shirt in public. I did not want this to be a reflection of how I do businees so I left the store in August of 2002 as many other managers did. As a matter of fact I have left the car business entirely. Good things come from doing things right and fair but no one can survive at this store long enough to ever experience this. And the sad part is the consumers are the ones that feel the effects of all this internal BS when they drive on the lot. This store had over 100 salesmen at one point when I was there, Can you imagine being the first customer of the day to drive up on this lot! And all that customer want's to do is find a vehicle that meets the needs and desires for themselves and there family. Dealers greed blocks the good judgment to understand this.


Mike

Ocala,
Florida,
U.S.A.
Ex Fleet /Commercial Sales Manager Bill Heard Sanford

#5UPDATE EX-employee responds

Tue, November 30, 2004

I have been in the car business for over 10 years, I was hired at Bill Heard Sanford when they first opened,I had accepted a position offered by Mr. Joe Ruth (Genaral Manager)as Fleet /Commercial sales manager. In the 2 years I worked there I have to say it was the worst 2 years of my career. The public has no idea what the employees are subjected to for the company to achieve there monthly goals. Trust me,they will do whatever it takes.For example,in the short period I worked there the Sanford store went through 2 general managers 3 General sales managers and had sent out over 800 W-2's for all the sales persons that had worked there at some point. That is serious turnover! There was a morning meeting that I seriously did not want to attend, at this meeting I witnessed sales associates and managers getting absolutley ridiculed in front of the whole room. Things were said that I would not say to my worst enemy. I have seen managers almost fist fight over deals. As a matter of fact I personally was pushed in my chest and physically threatened by my manager over trying to sell a Duramax Diesel truck that was dealer traded and was on it's way to the dealership for inventory.The truck was just what my customer was looking for and my manager made it clear that I needed to worry about selling what was on the lot,and chose to make his point in the commercial building lobby with my salesman and a customer in the room, instead of trying to give the customer what they really wanted. This store was so desperate to make there numbers that they forced my commercial department to run all our commercial deals as retail deals so that they could count them for there monthly goal. When they did this they also charged the wonderfull $599 dealer pack to sanfords commercial customers! To the general public this is called a fleetail deal and in no way benefits the customer.It just puts more money in the GM's & GSM's pocket. One of the most embarrassing moments is when the media started exposing all the things that this store was doing, I was seriously embarrased to wear my Bill Heard shirt in public. I did not want this to be a reflection of how I do businees so I left the store in August of 2002 as many other managers did. As a matter of fact I have left the car business entirely. Good things come from doing things right and fair but no one can survive at this store long enough to ever experience this. And the sad part is the consumers are the ones that feel the effects of all this internal BS when they drive on the lot. This store had over 100 salesmen at one point when I was there, Can you imagine being the first customer of the day to drive up on this lot! And all that customer want's to do is find a vehicle that meets the needs and desires for themselves and there family. Dealers greed blocks the good judgment to understand this.


Christian

Orlando,
Florida,
U.S.A.
ALL TOP MANGERS LEFT BILL HEARD CHEVROLET!!! Why?

#6UPDATE EX-employee responds

Tue, December 10, 2002

I cannot believe you would have the guts to come here and try and defend this NASTY organization of yours! Do you actually think people are THAT stupid?

Let's see... Bill Heard has 17 dealerships across the country. When you get bored enough try running a report on them through Better Business Bureau at http://www.bbb.com and see how many of your branches have TERRIBLE reports. Darnit you are even famous nationally thanks to the Dateline report on TV not too long ago!

But hey... let's stick with your SANFORD dealership! I worked there! In your used-cars department to be exact.

Tell me this... when customers ask for the price of a used vehicle, why don't you tell them? I have seen salesmen FIRED because of quoting prices on used cars. See, these consumers should know that by not quoting a price and sticking with your Downpayment and monthly payment quotes, you rip their heads off buy selling them a $5,000 car for $15,000 plus. Do you still have the bell at your sales desk to ring it everytime you make a $10,000 PLUS profit???

Did you guys stop forging the drivers licenses & creating false insurance coverages to get a deal bought? Do you still submarine trades to maximize sales from everyone who steps in your lot?

If you guys are so good at what you do and the consumers are the ones who get cold feet after their purchase, how come all your top managers starting from Joe R., Kendall, Jeff B., Dwayne S., Darryl S. left your organization? I will tell you why! Because it is a TOTAL EMBARRASSMENT being seen in public with a "Bill Heard Chevrolet" uniform on.

Of course you will blame them for the bad name your organization has now... but the truth of the matter is that THIS WAY OF BUSINESS is your ORGANIZATION's STANDARD. The names above did not run your Tennessee Branch or your Houston Branch, or did they?

Please, by all means, feel free to defend yourself as I can provide you with MORE cases of BAD BUSINESS you conduct day in and day out. & you know I have the proof. You don't believe me? Call your corporate office in GA and ask for your HEAD ATTORNEY. Mention my 1st name and you shall see.

You have a right to defend yourself and your organization. So did Mafia for years. But DON'T LIE to these consumers cause you, me and even them know what you are worth!

Is it truth that your Sanford Dealership is up for sale? Has it been sold yet? That would be a wise choice to leave the area and concentrate on your Plant City lot.


Christian

Orlando,
Florida,
U.S.A.
ALL TOP MANGERS LEFT BILL HEARD CHEVROLET!!! Why?

#7UPDATE EX-employee responds

Tue, December 10, 2002

I cannot believe you would have the guts to come here and try and defend this NASTY organization of yours! Do you actually think people are THAT stupid?

Let's see... Bill Heard has 17 dealerships across the country. When you get bored enough try running a report on them through Better Business Bureau at http://www.bbb.com and see how many of your branches have TERRIBLE reports. Darnit you are even famous nationally thanks to the Dateline report on TV not too long ago!

But hey... let's stick with your SANFORD dealership! I worked there! In your used-cars department to be exact.

Tell me this... when customers ask for the price of a used vehicle, why don't you tell them? I have seen salesmen FIRED because of quoting prices on used cars. See, these consumers should know that by not quoting a price and sticking with your Downpayment and monthly payment quotes, you rip their heads off buy selling them a $5,000 car for $15,000 plus. Do you still have the bell at your sales desk to ring it everytime you make a $10,000 PLUS profit???

Did you guys stop forging the drivers licenses & creating false insurance coverages to get a deal bought? Do you still submarine trades to maximize sales from everyone who steps in your lot?

If you guys are so good at what you do and the consumers are the ones who get cold feet after their purchase, how come all your top managers starting from Joe R., Kendall, Jeff B., Dwayne S., Darryl S. left your organization? I will tell you why! Because it is a TOTAL EMBARRASSMENT being seen in public with a "Bill Heard Chevrolet" uniform on.

Of course you will blame them for the bad name your organization has now... but the truth of the matter is that THIS WAY OF BUSINESS is your ORGANIZATION's STANDARD. The names above did not run your Tennessee Branch or your Houston Branch, or did they?

Please, by all means, feel free to defend yourself as I can provide you with MORE cases of BAD BUSINESS you conduct day in and day out. & you know I have the proof. You don't believe me? Call your corporate office in GA and ask for your HEAD ATTORNEY. Mention my 1st name and you shall see.

You have a right to defend yourself and your organization. So did Mafia for years. But DON'T LIE to these consumers cause you, me and even them know what you are worth!

Is it truth that your Sanford Dealership is up for sale? Has it been sold yet? That would be a wise choice to leave the area and concentrate on your Plant City lot.


Christian

Orlando,
Florida,
U.S.A.
ALL TOP MANGERS LEFT BILL HEARD CHEVROLET!!! Why?

#8UPDATE EX-employee responds

Tue, December 10, 2002

I cannot believe you would have the guts to come here and try and defend this NASTY organization of yours! Do you actually think people are THAT stupid?

Let's see... Bill Heard has 17 dealerships across the country. When you get bored enough try running a report on them through Better Business Bureau at http://www.bbb.com and see how many of your branches have TERRIBLE reports. Darnit you are even famous nationally thanks to the Dateline report on TV not too long ago!

But hey... let's stick with your SANFORD dealership! I worked there! In your used-cars department to be exact.

Tell me this... when customers ask for the price of a used vehicle, why don't you tell them? I have seen salesmen FIRED because of quoting prices on used cars. See, these consumers should know that by not quoting a price and sticking with your Downpayment and monthly payment quotes, you rip their heads off buy selling them a $5,000 car for $15,000 plus. Do you still have the bell at your sales desk to ring it everytime you make a $10,000 PLUS profit???

Did you guys stop forging the drivers licenses & creating false insurance coverages to get a deal bought? Do you still submarine trades to maximize sales from everyone who steps in your lot?

If you guys are so good at what you do and the consumers are the ones who get cold feet after their purchase, how come all your top managers starting from Joe R., Kendall, Jeff B., Dwayne S., Darryl S. left your organization? I will tell you why! Because it is a TOTAL EMBARRASSMENT being seen in public with a "Bill Heard Chevrolet" uniform on.

Of course you will blame them for the bad name your organization has now... but the truth of the matter is that THIS WAY OF BUSINESS is your ORGANIZATION's STANDARD. The names above did not run your Tennessee Branch or your Houston Branch, or did they?

Please, by all means, feel free to defend yourself as I can provide you with MORE cases of BAD BUSINESS you conduct day in and day out. & you know I have the proof. You don't believe me? Call your corporate office in GA and ask for your HEAD ATTORNEY. Mention my 1st name and you shall see.

You have a right to defend yourself and your organization. So did Mafia for years. But DON'T LIE to these consumers cause you, me and even them know what you are worth!

Is it truth that your Sanford Dealership is up for sale? Has it been sold yet? That would be a wise choice to leave the area and concentrate on your Plant City lot.


Christian

Orlando,
Florida,
U.S.A.
ALL TOP MANGERS LEFT BILL HEARD CHEVROLET!!! Why?

#9UPDATE EX-employee responds

Tue, December 10, 2002

I cannot believe you would have the guts to come here and try and defend this NASTY organization of yours! Do you actually think people are THAT stupid?

Let's see... Bill Heard has 17 dealerships across the country. When you get bored enough try running a report on them through Better Business Bureau at http://www.bbb.com and see how many of your branches have TERRIBLE reports. Darnit you are even famous nationally thanks to the Dateline report on TV not too long ago!

But hey... let's stick with your SANFORD dealership! I worked there! In your used-cars department to be exact.

Tell me this... when customers ask for the price of a used vehicle, why don't you tell them? I have seen salesmen FIRED because of quoting prices on used cars. See, these consumers should know that by not quoting a price and sticking with your Downpayment and monthly payment quotes, you rip their heads off buy selling them a $5,000 car for $15,000 plus. Do you still have the bell at your sales desk to ring it everytime you make a $10,000 PLUS profit???

Did you guys stop forging the drivers licenses & creating false insurance coverages to get a deal bought? Do you still submarine trades to maximize sales from everyone who steps in your lot?

If you guys are so good at what you do and the consumers are the ones who get cold feet after their purchase, how come all your top managers starting from Joe R., Kendall, Jeff B., Dwayne S., Darryl S. left your organization? I will tell you why! Because it is a TOTAL EMBARRASSMENT being seen in public with a "Bill Heard Chevrolet" uniform on.

Of course you will blame them for the bad name your organization has now... but the truth of the matter is that THIS WAY OF BUSINESS is your ORGANIZATION's STANDARD. The names above did not run your Tennessee Branch or your Houston Branch, or did they?

Please, by all means, feel free to defend yourself as I can provide you with MORE cases of BAD BUSINESS you conduct day in and day out. & you know I have the proof. You don't believe me? Call your corporate office in GA and ask for your HEAD ATTORNEY. Mention my 1st name and you shall see.

You have a right to defend yourself and your organization. So did Mafia for years. But DON'T LIE to these consumers cause you, me and even them know what you are worth!

Is it truth that your Sanford Dealership is up for sale? Has it been sold yet? That would be a wise choice to leave the area and concentrate on your Plant City lot.


William E

Deltona,
Florida,
Bill Heard - My Thoughts

#10UPDATE EX-employee responds

Tue, November 26, 2002

As an ex employee of Bill Heard Chevrolet I felt like it was my obligation to respond after reading all of the complaints folks have had about this dealership.

I don't care how hard a dealership or their staff works, they cannot make everyone satisfied. People will always have complaints. If it was Ford, Dodge or foreign vehicles there would be complaints.

I had worked for Bill Heard in Huntsville AL. for 3.5 years. Not one complaint here about that dealership. Could it be the management that cares at that store. Absolutely. Yes Buyer's have remorse. Get home in that new vehicle and all of a sudden it hits them. What have I done. I could have bought a house for what I paid for that Suburban. The thing is we all do it. It is not Bill Heard. Yes they are agressive, but never in all my years has anyone held a weapon to a customer's head and forced them to sign.

Bill Heard in Sanford, FL paid out a ton of money because of 2 salespeople being over agressive and making the customer feel threatened if she didn't sign. I asked my wife what she would have done had her keys been gone and they wouldn't let her leave. She said call the police or scream like hell and then walk to a phone (less than 100 feet from the dealership)and make a call to the police.
What it really appears to me happened was someone got too agressive and the customer got the new car (Cavalier) for free.

I am still in the car business with another dealer. I am 58 years old and a Christian. I am a Professional Truck Consultant, and proud of it. All car sales consultants are not theives. I make friends and the car deal is secondary. Funny that was how I was at Bill Heard in Huntsville, AL and was their salesman of the year for 2 years. ('99 and '2000) I worked for Sanford FL Bill Heard for 2 months but because of the above charges of certain customers and over reporting news media, Bill Heard's business (at that time)was ruined and I left for a dealership in Daytona Beach.

I would go back to Bill Heard in a heartbeat for a new Chevy and a job. They are a great dealership, that because of a few with credit problems or other hang-ups have damned near been ruined reputation wise in Sanford. FL.
By the way did you ever wonder who one of the largest employer's in Sanford is?


The Great Thorn

Scottsdale,
Arizona,
Here is a FREE way for the victim to bend over this bad car dealer.

#11Consumer Suggestion

Fri, August 23, 2002

I, The Great Thorn feel that there is a great need for some Chevy dealers in Florida to have a free closing tool. Just think if the good car dealers show this Rip Off Report to their car buyers before the lookers leave the lot if they are not ready to buy a car.

Just think how POWERFUL a FREE CLOSING TOOL like this can be.

Car dealers need to know that the Rip Off Report is on top of car dealer deception at all times.

If I were the victim of the above mentioned car dealer in this Rip Off report, I would fax a copy of this whole Rip Off Report to all of the car dealers that I have posted for you.

If you fax a copy of your rip Off report to all of the listed dealers, It will make them aware that deceptive car dealers are now being EXPOSED!

Car buyers should never rely on the Better Business Bureau for a honest opinion on any car dealership.

The Great Thorn feels that if you have deep pockets you can have any kind of rating with the Better Business Bureau no matter what kind of business you are in.

It might cost you 3 or 4 bucks, But I would fax a copy of this whole Rip Off Report to EVERY car dealer mentioned below. Doing this alone will bend The deceptive car dealer you bought from over.

COURTESY CHEVROLET OLDSMOBILE ON WEST COLONIAL
Fax: (407) 291-2054

COURTESY CHEVROLET AT THE AIRPORT
Fax: (407) 852-2093

CLASSIC CHEVROLET CO.
Fax: (407) 523-0982

COGGIN CHEVROLET
Fax: (407) 933-1203

BILL HEARD CHEVROLET
Fax: (407) 302-5780

HOLIDAY CHEVROLET OLDSMOBILE, LLC.
Fax: (407) 957-6438

BILL SEIDLE CHEVROLET-OLDSMOBILE, INC.
Fax: (352) 394-2015

VANN GANNAWAY CHEVROLET, INC.
Fax: (352) 343-1250

FRED BONDESEN CHEVROLET, OLDSMOBILE, CADILLAC
Fax: (386) 738-2931

BLOUNT CHEVROLET
Fax: (863) 421-6306

CECIL CLARK CHEVROLET, INC
Fax: (352) 787-8275

FISCHER CHEVROLET-OLDSMOBILE, INC.
Fax: (321) 268-8212

BOB STEELE CHEVROLET, INC.
Fax: (321) 632-9971

CHEVROLET CENTER, INC.
Fax: (863) 294-1719

STEVE SORENSEN CHEVROLET, INC.
Fax: (863) 676-5827

HALIFAX CHEVROLET-OLDSMOBILE
Fax: (386) 424-0005

CINDY BROOKER CHEVROLET, INC.
Fax: (352) 748-1904

CLASSIC CHEVROLET CO.
Fax: (407) 523-0982

HOLLER CHEVROLET
Fax: (407) 647-2598

To all car buyers. If you feel that you have Ripped Off by a car dealer, Post your own Rip Off Report Right away. This is a clear way consumers can help each other avoid the deception in the auto industry. I The great Thorn feel that it is time some car dealers get BENT OVER. So Go DEEP.


I also would fax a copy of your Rip off Report to Automotive News. Automotive News is an industry publication that big shots at all car makers and car dealers read EVERY WEEK! Here is their fax number. 1-313-446-0383.

For victims to expose bad businesses, we all have to File Rip Off Reports. I hope that a copy of this Rip Off Report gets in the hands of the man who owns this dealership real soon.

P.S. To anybody that is thinking of buying a car, Do a search on this web site before you go to any car dealer to buy your next car.


edward

sanford,
Florida,
Bill Heard Chevrolet Responds

#12UPDATE Employee

Tue, August 20, 2002

Dear Customer,

Thank you for the opportunity to address your satement at Badbusinessbureau.com. Bill Heard Chevrolet strives to professionally take care of each guest that visits our dealership. Our sales team works together with customers to meet your needs by finding the right car or truck, with the correct purchase and financing ooptions, so that you will have a positive car buying experience to tell your friends and family about. In fact, we provide a service for every customer before they leave the dealership in their new vehicle.

At the time of delivery we ask every customer if they are completely satisfied with their new purchase, and if they are not, we work to correct every concern at that time. The customer is under no obligation to leave in the new car or truck until they are completely satisfied that they have been treated in a profesional and courteous manner.

Any customer is welcome to contact me at 407 - 321 - 7800 with any questios regarding their purchase.

Once again, thank you for the opportunity to respond to your statement.

Sincerely,

Edward Weatherford,
Director of Customer Relations


John

Tampa,
Florida,
Hey, Bob, You Lowlife, Sc**bag

#13Consumer Comment

Thu, February 28, 2002

No wonder car dealers have such bad reputations. Is your wonderful customer service the reason your employer was fined $250,000.00? Do us all a favor and go take the proverbial long walk off the short pier. Just in case you can't read the local paper or understand electronic media, get someone to read the article below for you, Bob Ripoff Asshole. Additional litigation pending against this bunch of con artists.

State Fines Bill Heard Chevrolet $250,000 State: Bill Heard Chevrolet Was Too Aggressive

Bill Heard Chevrolet has agreed to pay the largest penalty a Central Florida car dealer has ever paid, $250,000, for what the state found at the end of a 9-month investigation.

The state felt Bill Heard Chevrolet was too aggressive in trying to sell cars.

Customer Maryann Kelly said when she went to the
dealership to test drive a car, employees took the keys to her car, plus the registration apers, and refused to give them back.

Finally after six hours, she gave in and agreed to buy a car.

"And after awhile, they broke me down. That's exactly what they did. They just break you down, and I'm sure I'm not the first one they've done this to," Kelly said.

The attorney general's office had 10 similar complaints. Bill Heard has to pay $75,000 in restitution to help consumers like Maryann.


Bob

lakeland,
Florida,
Bill Heard

#14Consumer Suggestion

Wed, February 27, 2002

If you Don't like what happen to you. You can kiss my ass !! Try contacting MR.BUNDY with the Florida Attorney Generals Office he is investigating this matter (407)245-0365


Lady, you have been Slammed !!!

#150

Wed, May 16, 2001

Lady, you have been Slammed !!!

I feel that this car salesman did everything to keep you thinking that you could not afford the truck. Then he brought up a lease to you. He might have brought out a real high monthly payment on a purchase to try to scare you into a lease.

Dealers do this all the time because they make SO MUCH MORE MONEY IF YOU LEASE. Car dealers love to get people that do not understand how leases really work so they can do the following to you.

When a customer buys a car or truck, in most all cases, they want to know how much they are paying for the car that they are BUYING!! But, ... if a car buyer does not understand how a lease works, the car dealer will sell the car that you want to buy to a leasing company for up to 110% of the window sticker.

So if you are looking at a $26,000 dollar truck the dealer will sell it to the leasing company for $26,000 plus $2600, for a total $28,600. This is called MAXING THE CAP. Car dealers do this across the country, banks and leasing companies OK it, because they too make more money.

If you want to know how bad you car deal really is, go to a different car dealer and try to trade in your truck, the dealer will explain to you what has happened to you. You also might look at your lease contract and look at the "CAP COST" you might not be in love with your dealer or the truck anymore.

We also need to understand that car dealers send out vouchers to possible car buyers to get them on the dealer's lot. Consumers, don't fall for the voucher scam EVER!!!

We must not leave out the companies that go to car dealers across the country and teach car salesmen how to sell cars and stay off of the price. These companies have boot camps for car dealer's sales staff on how to take the buyers money in a non-confrontational way. Consumers have to be on their toes and keep a wide open eye on these salespeople.

Consumers must check the cost of EVERYTHING before one signs ANYTHING!!!!!
...By the way, I am getting real tired of car dealers selling extended warranties to car buyers that are leasing for a short time. Most car dealers sell extended warranties for 2 and 3 times more then what they pay for them. If you lease a car or truck for a short time, what the heck would you need to buy an extended warranty for?

Car buyers, do not ever fall for the "we don't show the factory invoice" when buying a new car or truck. All car dealers will show it if you tell them you will walk if they don't.

I must also ask if the above car dealer is diverting their C.S.I., if they want their customers to bring in the survey that the maker has sent to the BUYER!! Car dealers love it when they can talk the buyer into letting the dealer fill it out. Car buyers, Please never let the car dealer fill out the survey for you. Understand that this survey is a report card that the buyer can tell the maker how the buyer was treated. If a dealer tells you, if you bring the buyer's survey into them so they can "take care of the paperwork.".don't do it, it's a SCAM. NEVER LET THE DEALER FILL IT OUT!!!

Stick Bogart
Auto Buyers Advocate for
badbusinessbureau.com

[email protected]
...Car buyers love me and dealers hate me !!!

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