I don't understand what the point is to have the BBB anymore?
After filing a complaint about a mortgage company, which already had 130 complaints against them, I was basically told that nothing could be done. Hire a lawyer if I wanted to proceed. By the way, the company, Homeside Lending, is still a member in good standing of the BBB. (See their complaint forum.) So the company now has at least 131 complaints against them, but are still a member of the BBB. What a scam.
After reading all the other BBB Rip-off Reports on this web site,
any consumer would know, the BBB / Better Business Bureau is a fraud.
Be sure to read the Feature story on the Home Page of the Rip-off Report. Just scroll down about half way and look on the right side of the page.