- Report: #1498159
Complaint Review: Best Buy 8350 Eager Rd. Brentwood MO - Brentwood Missouri
Reported By:
SJaske -
St. Louis, Missouri, United States
Submitted:
Updated:
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Author Not Confirmed
Why?
Best Buy 8350 Eager Rd. Brentwood MO
8350 Eager Road Brentwood, 63144 Missouri, United States
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Best Buy 8350 Eager Rd. Brentwood, MO Bait and switch on Refrigerator I purchased for delivery - their story keeps changing Brentwood Missouri
I purchased a refrigerator from the Best Buy store on Eager Road in St. Louis, MO on July 23rd. It was an open box item without any marks, dents, or scratches. BestBuy said they would deliver on July 27, and that they would call or text me if there were any changes. I didn't receive a call or text from Best Buy. Come to find out they emailed me to "confirm" delivery of August 3rd. I'm diabetic and a senior citizen, I have to have a refrigerator for my medications. When I called the store, I was first told there weren't any refrigerators of that model within 200 miles of St. Louis. I told the BestBuy rep that I had bought the open box refrigerator that was in the store. Then I was told the refrigerator was on its way to a delivery warehouse "somewhere" and that the BestBuy rep couldn't change the delivery date. Why would that be when I only live 30 minutes away from the store, and who DID change the delivery date? I was then told to call BestBuy customer service, which I did and was given case ID#246074913 and was told my case was being escalated since this is a health issue (I'm diabetic). I called BestBuy customer service this morning to check the status of my case and was told nothing was being done, that BestBuy doesn't do much with case numbers, and that they didn't know where my refrigerator was, but they might be able to look at getting me a different brand at similar quality. If I had wanted a different refrigerator I would have purchased a different refrigerator. I then asked to speak with a supervisor, she was rude and said that there's really nothing to be done about it. When I asked to speak to someone above her, she hung up on me. I called again, and this time was told that I bought a different refrigerator (I have the receipt for the exact refrigerator I bought), and that health issues don't impact their decision to deilver. I've lost food in the process of all this, while BestBuy keeps changing their story. At this point, I don't know that BestBuy will actually deliver on the 3rd or that they will deliver the correct fridge. Unless you can pick up the item right then and there, avoid them like the plague. Their customer service is horrible, they engage in bait and switch tactics, and don't adhere to their Service Level Agreements.
