Since you have been unavailable to return my phone calls during the last few weeks, this letter will explain the urgency for discussion on the problems I have encountered in marketing my career with your company.
In general, I am dissatisfied with the service provided to date. Namely, I will specifically list the issues in the following:
My rsum and profile broadcast were developed for the Career Strategy 2000 website in early July. I submitted completed documents to my former advisor, Michel Hess, on the 7th of July. Upon previewing it on the proactive profile, errors and omissions to our mutually accepted rsum document emerged. As of August 19th, this uncorrected document exists.
After numerous phone conversations with Mike, the corrections were not made.
Upon return from vacation on Aug 3rd 1999, I discovered that, unexpectedly, my career advisor was no longer with your organization and that I now have another individual to start the familiarization process with in my career development. This certainly makes me question the guidance I received during my meetings with the former advisor, especially since recent changes were made by your staff to the original rsum submission on my behalf.
I understood at the agreement signing that I would be an active part of the process. But, I did not realize that I would receive minimal help and preparation with tailoring my marketing program. If I felt I could achieve results with a primary "home study" atmosphere, then I would not have engaged the services of Haldane Associates.
Since the start date of June 14th, I have not received a request for an interview for potential employment through your office.
I had genuinely felt from the beginning that the published Haldane career search approach was sound. I have been patient with the incompetence's. Unfortunately, I sense that you are not practicing what you publish. My time is valuable and career clock is "ticking". I cannot afford to waste my efforts any longer.
In conclusion, I am totally disappointed and dissatisfied with your system and am requesting to conclude our business relationship at this time. I obviously feel that I have not been managed properly. As specifically stated in your service agreement, the original fee is not subject to adjustment or proration based on the number of meetings or hours spent with the client.
So that we do not have to carry this issue further, I will return the materials issued to me during the sessions in return for appropriate reimbursement of the $5535.00 rendered to you on my corporate American Express credit card on June 12,1999. Contact me at the earliest so that we can conclude this issue.