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  • Report:  #2586

Complaint Review: BBB Better Business Bureau - Houston Texas

Reported By:
- Tempe, Arizona,
Submitted:
Mon, July 03, 2000
Updated:
Tue, January 26, 2010

BBB Better Business Bureau
Houston, Texas, U.S.A.
Web:
N/A
Categories:
Better Business Bureau

Houston Better Business Bureau BBB Deceptive Advertising

I don't know if anyone has ever noticed but the Houston Better Business Bureau seems to be nothing more than a prepaid advertising scheme. They go through great lengths to portray themselves as a neutral and unbiased source of fair and accurate information by stating the following disclaimer after every phone report and even on the literature they send out: "The Better Business Bureau does not endorse, recommend or disapprove any product, service or company." Yet every time I get literature from them read an article they've written in the local papers, they're always steering you towards various companies who just happen to be members of the BBB.

Now I'm not the brightest person in the world, but when the BBB says they don't recommend any product, service or company and then steers you towards companies who just happen to be members and who, by the way, paid a fee for such membership, it sure looks like recommendation to me.

I even asked them about this and they flat out denied they were recommending, rather they were just giving out information. (On companies who happen to be members.) So basically they were saying to me they don't recommend,then recommend, then deny they just recommended. Now I don't know what you would call it where you come from but where I live we call it plain old fashion lying....and if someone is going to lie to me, at least make it intelligent enough so I don't feel insulted.

I feel the Houston BBB is nothing more than an advanced fee membership scheme whose only goal is to promote the companies who have paid a fee for just that reason. Has anyone else ever noticed this about the BBB either in Houston or in their area? I'm curious if this is an isolated event or if it's as widespread as I think it is.

Cy Presley

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!



7 Updates & Rebuttals

Law

Houston,
Texas,
U.S.A.
Houston Business BS Bureau Strikes Again

#2Consumer Comment

Tue, January 26, 2010

I filed a complaint against an "accredited" member. After a month of demanding a resolution, I was told that "accredited" (meaning "big paying") members "could not have an unresolved complaint on their record." Then they "administratively closed" my complaint, siding with their paying customer, naturally. So just know that any "A+" or "Accredited" member with no complaints is a company or individual who just pays off the BBB for their rating and no complaint record.  The BBB is nothing but organized crime.


J

United States of America
BBB is a ripoff

#3Consumer Comment

Sat, January 23, 2010

I was contacted to "join" telemarket repeatedly is what they do and paid $600 a year (its a small website) and promised money back if not satisfied.


reason contacted was customer thought a $25 charge was for shipping (using paypal it says very clearly item was $20 and shipping $5) and instead of contacting me filed a BBB complaint...he acknowledged the error

 When we did not renew the BBB repeated called us and then started to downgrade our rating from AAA to A, then B then C even though complaints had not changed

when we posted on our site what they did and why they then downgraded to D


Law

Houston,
Texas,
U.S.A.
Houston BBB Already Is Broken !

#4General Comment

Sat, January 09, 2010

Response to #3 - Obviously written by an owner or employee of the Houston Better Business Bureau!!!


Smartconsumer19132

Houston,
Texas,
U.S.A.
Give them a break, guys

#5Consumer Comment

Thu, July 16, 2009

The Houston BBB is a good company. They have rules and guidelines they have to follow just like every other company out there. Give them a break. From my experience with them, their complaint staff includes approx. 4 people and I've been told they process around 3,000 complaints per month. The function of the BBB is not a consumer advocate function, at all. They provide (free of charge) a complaint resolution process. they are not a consumer advocacy organization, they are a member-funded organization. The reason that BBB members exist is to ensure that you will recieve a response to your complaint, if you have one. that doesn't mean they tell you to use a member company over a non-member company... it simply means that you will resieve a response to the issue and the company will try to resolve complaints if you use the member company. Their company reports are just to show consumers how many people had an issue with the company, and how the company chose to handle the issue. If you file on the BBB, they will close it out as invalid, but they do make sure your issue is resolved. I had a similar situation and they contacted me immediately to make sure it was resolved, and then that person's supervisor contacted me as a follow up. They've earned my respect in that regard. If they take a company report down, they are doing something with it. You may call in for information on the report at that time and they will let you know what they can. They have guidelines they have to follow set up by council, so some information will not be able to be realeased. And in regards to the website comment. As will all of the BBB's in the Nation, the Houston BBB's website is owned and operated by the council of BBB's. If coucil has a technical problem, all of the Bureau's have that issue. It's all pretty simple if you know the function of the BBB. Call them up and explain your concerns to them, I'm sure they will be happy to give you all of the information you request and resolve your issues with their company. We, as consumers, have to understand that they are a business much like all of us work for. They have bosses, and those people have set policies and guidelines. I think at times, we have a misconception about who they are and what they do and it's best to educate ourselves before we file false reports for all of the world to see.


Law

Houston,
Texas,
U.S.A.
Houston Better Business Bureau Total Fraud

#6Consumer Comment

Fri, June 12, 2009

The Houston Better Business Bureau removes unresolved complaints from its website and unresolved complaint company listings entirely. I have pages of current written documentation from the BBB against Memorial Hermann Hospital System; the unresolved complaint no longer appears on the website, nor is there any business listing at all. Can someone please explain how one of the largest hospital systems in the USA does not exist with the BBB? I emailed and called complaining to the BBB, but they did not reply. The BBB is nothing but a fraud itself, not on the side of the "unpaying" consumer, but only on the side of "paying" big business. It is USELESS. Follow up: I filed a formal complaint with the BBB against the BBB in this regard; they sent an email "dismissing my complaint as invalid" by showing me a newly-created listing of the business and its lengthy complaint and law-breaking record -- that again does NOT appear on their website using any and all possible search parameters. The BBB complaint and reporting system is nothing more than a marketing tool to get businesses to pay to join -- and obviously businesses also pay to have their complaints and listings removed, along with having consumers lied to about unreported records. The BBB is a TOTAL FRAUD and only on the side of paying businesses, not consumers for whom it is supposedly intended.


Law

Houston,
Texas,
U.S.A.
Houston Better Business Bureau Total Fraud

#7Consumer Comment

Fri, June 12, 2009

The Houston Better Business Bureau removes unresolved complaints from its website and unresolved complaint company listings entirely. I have pages of current written documentation from the BBB against Memorial Hermann Hospital System; the unresolved complaint no longer appears on the website, nor is there any business listing at all. Can someone please explain how one of the largest hospital systems in the USA does not exist with the BBB? I emailed and called complaining to the BBB, but they did not reply. The BBB is nothing but a fraud itself, not on the side of the "unpaying" consumer, but only on the side of "paying" big business. It is USELESS. Follow up: I filed a formal complaint with the BBB against the BBB in this regard; they sent an email "dismissing my complaint as invalid" by showing me a newly-created listing of the business and its lengthy complaint and law-breaking record -- that again does NOT appear on their website using any and all possible search parameters. The BBB complaint and reporting system is nothing more than a marketing tool to get businesses to pay to join -- and obviously businesses also pay to have their complaints and listings removed, along with having consumers lied to about unreported records. The BBB is a TOTAL FRAUD and only on the side of paying businesses, not consumers for whom it is supposedly intended.


Genevieve

Houston,
Texas,
U.S.A.
No such thing as filing a complaint against a company via Houston's BBB website!

#8Consumer Comment

Sun, June 19, 2005

I have tried many times to file a complaint with the BBB @ it's Houston, Texas website.
When I try, all I get is "this page cannot be displayed" or "time has run out on this request, therefore the request has been dropped"!!!
Guess I'll have to go to the old fashioned telephone, and find out how to "file a complaint" They make it soooo difficult to do, that you just give up, and that is one complaint less against a company!!!!

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