- Report: #3631
Complaint Review: Avis Rent A Car - Chicago Illinois
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Avis Rent A Car
Clark/Wacker Chicago, Illinois, U.S.A.
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Avis Rent A Car They DO NOT TRY HARDER ..nasty people
While parked overnight in downtown parking lot, the car I had rented was unfortunately broken into. The rear driver's side window had been smashed, most of the dashboard was ripped off, and the CD/stereo had been stolen. Upon finding the car in this condition the next morning, I called the Avis location where I had rented the car (Midway Airport) and told them what had happened. They recommended that I contact the downtown office to get a replacement vehicle.
Upon contacting the Clark/Wacker Avis location in downtown Chicago, I was told that I needed to get a police report for the incident before I could get another car. Unfortunately, as I tried to explain to the manager at that location, I had an urgent appointment that morning and simply did not have the time to go to the police station and file a report that morning. I would have been happy to do so later in the day, but apparently that was not good enough.
Despite my earnest and very urgent pleas, they would not make any exception to provide me with a different car. Rather, they made the absurd suggestion that I continue to use the vehicle with the broken window (in December, in Chicago) and with the dashboard lying on the floor. This was, of course, an unacceptable solution and I was forced to walk to Enterprise Car Rental a few blocks away where I was happily provided with an undamaged vehicle. Unfortunately, this was not the end of my Avis grief.
That evening, upon returning from a long day of work at 8pm, I went to the local police station as instructed and filed a theft report. I then returned the Enterprise automobile that I had rented and went home for the evening. The next morning, with police report in hand, I drove the damaged car to the nearby Clark/Wacker Avis location to trade it for a different vehicle. Upon signing off, the desk clerk cheerfully stated that she wouldn't charge me for the extra hour that day (I had rented at 6:30am on Sunday and was returning at 7:
Upon contacting the Clark/Wacker Avis location in downtown Chicago, I was told that I needed to get a police report for the incident before I could get another car. Unfortunately, as I tried to explain to the manager at that location, I had an urgent appointment that morning and simply did not have the time to go to the police station and file a report that morning. I would have been happy to do so later in the day, but apparently that was not good enough.
Despite my earnest and very urgent pleas, they would not make any exception to provide me with a different car. Rather, they made the absurd suggestion that I continue to use the vehicle with the broken window (in December, in Chicago) and with the dashboard lying on the floor. This was, of course, an unacceptable solution and I was forced to walk to Enterprise Car Rental a few blocks away where I was happily provided with an undamaged vehicle. Unfortunately, this was not the end of my Avis grief.
That evening, upon returning from a long day of work at 8pm, I went to the local police station as instructed and filed a theft report. I then returned the Enterprise automobile that I had rented and went home for the evening. The next morning, with police report in hand, I drove the damaged car to the nearby Clark/Wacker Avis location to trade it for a different vehicle. Upon signing off, the desk clerk cheerfully stated that she wouldn't charge me for the extra hour that day (I had rented at 6:30am on Sunday and was returning at 7:
6 Updates & Rebuttals
Dave
New Westminster,British Columbia,
Canada
How long to file a report?
#2Consumer Suggestion
Tue, June 06, 2006
My car was broken into on vacation once a while back. (They missed a $10 bill lying on the front seat! I doubt they got more than that for the sunglasses and CDs they stole.) It took all of about 10 minutes to file a police report. In my case, I'm assuming it didn't take long because they didn't plan on investigating or prosecuting. Without catching the meth addict in the act, there is rarely any hope of justice. Not unless they happen to steal something that is somehow identifiable. My prejudices tell me that most major urban police departments would also largely ignore a car break-in report. Other than to give out a report number so insurance can be notified, it's almost a drive-thru service. So instead of being about Avis, this report should be a message to people to report a crime sooner rather than later.
Dave
New Westminster,British Columbia,
Canada
How long to file a report?
#3Consumer Suggestion
Tue, June 06, 2006
My car was broken into on vacation once a while back. (They missed a $10 bill lying on the front seat! I doubt they got more than that for the sunglasses and CDs they stole.) It took all of about 10 minutes to file a police report. In my case, I'm assuming it didn't take long because they didn't plan on investigating or prosecuting. Without catching the meth addict in the act, there is rarely any hope of justice. Not unless they happen to steal something that is somehow identifiable. My prejudices tell me that most major urban police departments would also largely ignore a car break-in report. Other than to give out a report number so insurance can be notified, it's almost a drive-thru service. So instead of being about Avis, this report should be a message to people to report a crime sooner rather than later.
Dave
New Westminster,British Columbia,
Canada
How long to file a report?
#4Consumer Suggestion
Tue, June 06, 2006
My car was broken into on vacation once a while back. (They missed a $10 bill lying on the front seat! I doubt they got more than that for the sunglasses and CDs they stole.) It took all of about 10 minutes to file a police report. In my case, I'm assuming it didn't take long because they didn't plan on investigating or prosecuting. Without catching the meth addict in the act, there is rarely any hope of justice. Not unless they happen to steal something that is somehow identifiable. My prejudices tell me that most major urban police departments would also largely ignore a car break-in report. Other than to give out a report number so insurance can be notified, it's almost a drive-thru service. So instead of being about Avis, this report should be a message to people to report a crime sooner rather than later.
Ginger
LaBelle,Florida,
U.S.A.
How is this a rip off?
#5Consumer Comment
Tue, June 06, 2006
I don't understand how this is a rip off. They didn't double charge you or do any of the other things that I have read about on this board. You have their $20K to 30K car in your possession that has been broken into. Why in the world would they provide you with another car without a police report? To me, that is something that needed to be taken care of right then and there. Not put your meeting as a priority. Whomever you were meeting with would have understood. Ginger
Ginger
LaBelle,Florida,
U.S.A.
How is this a rip off?
#6Consumer Comment
Tue, June 06, 2006
I don't understand how this is a rip off. They didn't double charge you or do any of the other things that I have read about on this board. You have their $20K to 30K car in your possession that has been broken into. Why in the world would they provide you with another car without a police report? To me, that is something that needed to be taken care of right then and there. Not put your meeting as a priority. Whomever you were meeting with would have understood. Ginger
Ginger
LaBelle,Florida,
U.S.A.
How is this a rip off?
#7Consumer Comment
Tue, June 06, 2006
I don't understand how this is a rip off. They didn't double charge you or do any of the other things that I have read about on this board. You have their $20K to 30K car in your possession that has been broken into. Why in the world would they provide you with another car without a police report? To me, that is something that needed to be taken care of right then and there. Not put your meeting as a priority. Whomever you were meeting with would have understood. Ginger
