I am an Avis Preffered customer and I rent cars from them every week (Mon - Fri) buisness rentals. In my profile with Avis, I have the Gas Option (pre pay the gas, so I dont have to worry about it when I return the car).
Now for the weekend I went to San Francisco and rented a car there on Friday. I used it for two days and it was time to return it and I did not worry about filling up the gas tank because for the past 6 months I never had to do that because I had the gas option on my preffered profile. So, I returned it and I did not even check the bill till I reached home, to see a $34 charge in there (my gas tank was almost empty).
I got really furious and called Avis, and their customer support wasnt helpful at all. When talking about this gas option, they say that you must explicitly mention it when you pick up the car that you want to pre pay for the gas. Well, but this defeats the purpose of being a preffered memeber, where you get out of your bus, your car is waiting for you, and you leave with no hassles. For this, the customer service person says, well then you must have mentioned it when you booked the car, well I did online booking and I dont see anywhere where I can mention that I want to pre pay for the gas.
This is ridiculuos, they are using that feature to their benefit, and I thought it was for the customers benefit! Moreover, I never experienced a problem in Houston where I have been renting from Avis for 6 months. I expected more courtesy and understanding for a customer who brings in $1500 in rentals charges a month! I dont want to switch to a Hertz or to another competition because I still like Avis rates and deals. The final word from customer service was that they will see what they can do, and I hope by putting my complaint here, it will speed up things before I get bitter with AVIS.