- Report: #1157042
Complaint Review: Avast Software Inc - Internet
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Author Not Confirmed
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Avast Software Inc
Internet, USA
Phone:
18669517679
Web:
www.avast.com
Categories:
Business Rating:
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Avast Software Inc Unauthorized Removal Of Funds After Notification Redwood CA
Avast sent me a notice of auto-matic renewal of which I did not sigh up for. When asked if I wanted auto-matic renewal I click NO, One time purchase is what I was authorizing. When I received the email I replied asking them how to stop the auto-renewal that I will not honor it if they do and they never replied or gave any recognition of receiving my email.
I called their toll free number numerous time trying to contact someone before they did the auto renewal on the June 29, 2014, but instead on june 24th they withdrew money from my acct causing an overdraft resulting in a charge of $35 to me in addition to taking the money out without my permision.
Their Support tech cannot do anything, No account or billing stateside to help in this manner and no contact info to contact Redwood just the same toll free number. It is a vicious circle in trying to deal with these people and you get no where fast. I have tried to make a support ticket and it doesn't work or register my info and send me info to open a support ticket.
1 Updates & Rebuttals
Sue
Michigan,United States
They did the same thing to me
#2Consumer Comment
Thu, November 30, 2017
They got me too, exact same way. Emailed me of renewal, I told them no, no response, renewed anyway, overdrew my account and left me with overdraft charge. I filed a rip off report too. Surely there is something more we can do?
