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  • Report:  #1925

Complaint Review: Auburn Motor Sales - Auburn Indiana

Reported By:
-
Submitted:
Sat, April 01, 2000
Updated:
Wed, March 24, 2004

Auburn Motor Sales
400 S. Grandstaff Dr. Auburn, 46706 Indiana, U.S.A.
Phone:
219-925-3100
Web:
N/A
Categories:
Auto Dealers

On February 15th I bought a new 2000 year model F350 4x4 pick-up truck from a Ford dealer called Auburn Motor Sales, in Auburn, IN. On March 7th, with 742 miles on the truck, someone cut in front of me and I had to slam on the brakes. The truck made a hard left and I went across the oncoming lane and the shoulder, and into a yard before I could stop. Thankfully no one was coming the other way at the time. I took my truck to a Ford dealer nearby. This dealer could not fix the problem. I complied with their suggestion that I take it to the dealer I bought it from. Auburn Motor Sales had it for a week, taking it to another business for alignment work prescibed by Ford engineers. When I called they told me it was fixed. After a test drive I found that it was not. I had to take a dealer employee with me to demonstrate the problem that they said was fixed. Auburn Motor Sales kept the truck for another week, getting more work done by an outside business. When I called again they told me that they had done all the work directed by the Ford engineers, and the 'condition' still existed. Therefore, (according to Auburn Motor Sales) it must be normal. This is, of course, convoluted logic. Auburn Motor Sales will not do anything for me because they say the truck is normal. Of course it is not, as it still pulls very hard to the left when stopping quickly from 50 mph or faster. I have called the Ford customer assistance line several times. They have documented my 'concerns' but say they can't do anything to help. I have asked the dealer to get a Ford representative involved, but they will not. I have had the truck in to Auburn Motor Sales two other times for a hard shifting manual transmission, knocking engine, and wandering in the steering. The dealer refuses to give me a ticket for each time I brought the vehicle to them. This is in violation of Indiana State law. At this point I have contacted the arbitration board for paper work to start the arbitration process. The dealer still has the truck on 1 April. My truck is unsafe to drive and this Ford dealer can't fix it, yet they refuse to refund my money, or replace the vehicle. I can't drive it and I sure can't sell it the way it is. Please help me.

Thank you

Mike Quirin.



1 Updates & Rebuttals

Greg

Middletown,
Ohio,
U.S.A.
dirty tricks but they are no dirtier than theirs

#2Consumer Suggestion

Tue, March 23, 2004

I have read about this before, I just can't remember where. At least you may not have to learn about their motor the hard way they usually start with a little tapping in the mourning that is piston slap and the ford dealer will tell you that the noise is caused by the new design of the engine and more clearance is needed for that engine and not to worry this usually ends with the rod hanging out of the bottom of the engine not their worry though by then truck is out of warranty. The way I see it there are two tried and true ways of handling it since they know that the way they handled it or your problem is a lot of bull and they know you know this. Then handle bull with bull if you have a wife and this is if you can get her to do this although a girl friend will do. Have her go to the dealer ship at the busiest part of the day and on the busiest day of the week. She pulls up and walks into the show room with the keys and starts to sob saying we just bought this truck it has less than a thousand miles on it and you know when someone steps on the brake its not supposed to cut across the road oh why are you doing this you might as well have used a gun this must be done with a good amount of acting but repeated several weeks in a row it has a affect also parking across the road from the dealership with a sign on the truck come take it for a test drive will cause a affect to. I know they are dirty tricks but they are no dirtier than theirs. I have seen both of these work in the past and I used one on a car I bought back in the 70s with good results.

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