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  • Report:  #2143

Complaint Review: ATT long distance - na Nationwide

Reported By:
-
Submitted:
Mon, April 24, 2000
Updated:
Wed, May 29, 2002

ATT long distance
na na, Nationwide, U.S.A.
Phone:
18002220300
Web:
N/A
Categories:
Telephone Companies

I was charged 7.95 for a call to the uk and never once have called the united kingdom. this is the second time this has happened. they refuse to take it off because they say i called information and was assisted by a operator to get a number to a resident in the uk. if this was true there should be a longer time limit than one minute charge for it would have taken longer to get an operator on the phone, and two i never called anyone with a phone number in the uk so who's number did i need?



4 Updates & Rebuttals

Kristi

midlothian,
Virginia,
You are so right

#2Consumer Comment

Wed, May 29, 2002

I actually use verizon for my home telephone service, on more than 3 seperate occasions I have recieved long distance bills for calls. I have a very close knit family as does my husband and No one we know lives far enough to warrent a long distance call. Apparently it is very common in our local area, when my husband calls to object to the charges he doesnt even speak to a rep, the automative service takes care of it for you. You would think if they charge people so often incorrectly, rather than switching to an automative system they would try to correct the billing error to prevent the calls. My charges have also ranged from 1-13 dollars, but it must add up over time and lots of people. All I can say is its a good thing we keep track of our bills, imagine how many dont and just pay!!


joe

nationwide,
Arizona,
You got off better than most

#3Consumer Suggestion

Sat, May 18, 2002

I used to be contracted with AT&t. I went business to business to sign small busines's for their service. You recieved only the tip of the iceberg. For a small business, the long distance had to be on a seperate phone bill and if you did not do at least $7.50 a month in business you got charged the balance! Why should a mechanic have to try and get that much long distance a month? Some times an unfortunate soul would get a new line in or have one of their lines switched by a reseller and then they would request AT&T for thier carrier. AT&T would not consolidate the accounts! In other words you could have a Mom and Pop liquor store with two phone lines responsible for the 7.50 minimum on each one! Unless they were immigrants or had relatives around the country - this just was not happening. It was up to the customer to know enough to consolidate the phone line accounts and get on the right plan. They were always coming up with new calling plans that saved customers money on phone calls - but would end after a few months. If the customer did not get on a different plan, they had to pay the undiscounted rate. Something akin to the 7.95 a minute in full minute billing to the UK would be an undiscounted rate. Why not just give a good customer the savings instead of always making them ask for it? I got horror stories of long hours waiting for customer service on the phone. If people were overcharged for something they often had to spend hours on the phone to fix it - wasting valuable business time. These frustrated souls would often just pay the extra charges instead of going through the hell of correcting it. The main reason people wanted to stay with AT&T is that it was a not a new untrustworthy company. People would set up pic freezes to protect their lines from being switched - and nothing would get done month after month! All the while they are re-selling their service to other companies and making a profit from resellers! To top it off - they were rude at first when a when of us reps called in with questions to help their customers. After a year or so they set up lines so that a reps could ask questions. But before that time, if a rep would call an AT&T operator about a question on behalf of a customer we were met with skepticism and greed. These operators were not even told we were out there so that is why they were skeptical. If a rep could finally explain himself, these operators half the time would give us a cold shoulder because they realized they were not going to get some kind of commission out of it - instead of trying to help their customer! We were in the field - we couldn't look things up. And I could go on!


joe

nationwide,
Arizona,
You got off better than most

#4Consumer Suggestion

Sat, May 18, 2002

I used to be contracted with AT&t. I went business to business to sign small busines's for their service. You recieved only the tip of the iceberg. For a small business, the long distance had to be on a seperate phone bill and if you did not do at least $7.50 a month in business you got charged the balance! Why should a mechanic have to try and get that much long distance a month? Some times an unfortunate soul would get a new line in or have one of their lines switched by a reseller and then they would request AT&T for thier carrier. AT&T would not consolidate the accounts! In other words you could have a Mom and Pop liquor store with two phone lines responsible for the 7.50 minimum on each one! Unless they were immigrants or had relatives around the country - this just was not happening. It was up to the customer to know enough to consolidate the phone line accounts and get on the right plan. They were always coming up with new calling plans that saved customers money on phone calls - but would end after a few months. If the customer did not get on a different plan, they had to pay the undiscounted rate. Something akin to the 7.95 a minute in full minute billing to the UK would be an undiscounted rate. Why not just give a good customer the savings instead of always making them ask for it? I got horror stories of long hours waiting for customer service on the phone. If people were overcharged for something they often had to spend hours on the phone to fix it - wasting valuable business time. These frustrated souls would often just pay the extra charges instead of going through the hell of correcting it. The main reason people wanted to stay with AT&T is that it was a not a new untrustworthy company. People would set up pic freezes to protect their lines from being switched - and nothing would get done month after month! All the while they are re-selling their service to other companies and making a profit from resellers! To top it off - they were rude at first when a when of us reps called in with questions to help their customers. After a year or so they set up lines so that a reps could ask questions. But before that time, if a rep would call an AT&T operator about a question on behalf of a customer we were met with skepticism and greed. These operators were not even told we were out there so that is why they were skeptical. If a rep could finally explain himself, these operators half the time would give us a cold shoulder because they realized they were not going to get some kind of commission out of it - instead of trying to help their customer! We were in the field - we couldn't look things up. And I could go on!


joe

nationwide,
Arizona,
You got off better than most

#5Consumer Suggestion

Sat, May 18, 2002

I used to be contracted with AT&t. I went business to business to sign small busines's for their service. You recieved only the tip of the iceberg. For a small business, the long distance had to be on a seperate phone bill and if you did not do at least $7.50 a month in business you got charged the balance! Why should a mechanic have to try and get that much long distance a month? Some times an unfortunate soul would get a new line in or have one of their lines switched by a reseller and then they would request AT&T for thier carrier. AT&T would not consolidate the accounts! In other words you could have a Mom and Pop liquor store with two phone lines responsible for the 7.50 minimum on each one! Unless they were immigrants or had relatives around the country - this just was not happening. It was up to the customer to know enough to consolidate the phone line accounts and get on the right plan. They were always coming up with new calling plans that saved customers money on phone calls - but would end after a few months. If the customer did not get on a different plan, they had to pay the undiscounted rate. Something akin to the 7.95 a minute in full minute billing to the UK would be an undiscounted rate. Why not just give a good customer the savings instead of always making them ask for it? I got horror stories of long hours waiting for customer service on the phone. If people were overcharged for something they often had to spend hours on the phone to fix it - wasting valuable business time. These frustrated souls would often just pay the extra charges instead of going through the hell of correcting it. The main reason people wanted to stay with AT&T is that it was a not a new untrustworthy company. People would set up pic freezes to protect their lines from being switched - and nothing would get done month after month! All the while they are re-selling their service to other companies and making a profit from resellers! To top it off - they were rude at first when a when of us reps called in with questions to help their customers. After a year or so they set up lines so that a reps could ask questions. But before that time, if a rep would call an AT&T operator about a question on behalf of a customer we were met with skepticism and greed. These operators were not even told we were out there so that is why they were skeptical. If a rep could finally explain himself, these operators half the time would give us a cold shoulder because they realized they were not going to get some kind of commission out of it - instead of trying to help their customer! We were in the field - we couldn't look things up. And I could go on!

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