Following is complete dialogue between me an Michael Hughes (the owner). As youll see he is the epitome of bad business (I say something rather vulgar at one point, I was pretty frustrated.) >From: Michael >To: [email protected] [email protected]> >Date: Thursday, February 03, 2000 11:19 AM >Subject: Purchase > > >>I would like to order ARO112 in the 2.3 x 7.8 size. I found the same rug >for $95.00. How do I order on your site and get the 10%? >> >>Thanks, >> >>Michael
AreaRugOutlet.com [email protected]> 02/03 11:35 AM >>> >Hello > >WE WILL BEAT ANY PRICE BY 10%! >Provided you supply us with/or as much as you can supply, >1) The manufacturer. >2) Size >3) Price >4) Style # >5) Color >6) Did you have to pay sales tax? >7) Did you have to pay freight. >8) Exactly where you saw this rug. > Web link & page > Name of store > Name of catalog > >Please return mail as *REPLY*, not as a new message. This keeps all >information on the >same page which makes it much faster & efficient for us to serve you. > >Thank you. >Mike
From: Michael To: [email protected] [email protected]> Date: Thursday, February 03, 2000 11:44 AM Subject: Re: Purchase >Mike heres my info: > >Oriental Weavers Sphinx >23 X 79 >$95.00 >Fantasy 281 Le Maize (Ive seen it spelled La Maize also) Dark >No sales tax >No shipping >Web Site : http://rugs-express.com/fantasy/fantasy281dk.html > > >Thank you, Michael
"AreaRugOutlet.com [email protected]> 02/03 12:48 PM >>> >Mike, This rug is on a 8-10 week back order. Dont call us asking where is >your rug, it is out of our hands & you will get it when it gets to the >states. If you can understand this & appreciate we are being upfront & >honest with you then go ahead & place the order @ 1-800 230-4092. They have >the revised price for you. Some companies will tell you 2 weeks then give >you the run around in putting you off but at least they got the sale! We >dont have the time nor energy for that. Thanks Mike
From: Michael To: [email protected] [email protected]> Date: Thursday, April 13, 2000 3:28 PM Subject: Re: Purchase >Okay, its been 10 weeks can I ask now? Im just curious, how long should I expect to wait? > >Thanks for any help, > >Mike
Area Rug Outlet.com [email protected]> 04/13 4:04 PM >>> Mike rug has arrived & ready to ship. However i dont need your sarcasm. Order has been canceled & credit card credited. Well sell the rug for double.
From: Michael >>To: [email protected] [email protected]> >>Date: Tuesday, April 18, 2000 2:46 PM >>Subject: You probably should read this. >> >>>Mike, >>> >>>Thats the way you want to do biz, I AM reporting you to the Better >>Business Bureau (in Florida and Michigan), I AM posting my story on the >net, >>I AM posting your name and your stores name (Down Under Rugs & Area Rug >>Outlet) and web site at my condo with a nice note on it. You cant break a >>contract because you dont like my email. (Not in America anyway) >>> >>>I want all of my money back Mike, that includes the 9.9% interest that I >>have paid for 2 months on undelivered merchandise. >>> >>>Was it really worth pissing me off? I get the rug (somewhere else for a >>couple dollars more), and YOU WILL lose business. >>> >>>Have a great day, Mike
Area Rug Outlet.com [email protected]> 04/18 2:51 PM >>> >>ha, ha, ha thats funny. Like we care what you do. >>go ahead waste your time. If you hadnt of been sarcastic you would have >>your rug by now. Your card was credited back the same day. If you choose to >>pay interest on $85.00 you are obviously cant afford the rug anyway. >>We did you a favour now you can use the money to pay more interest. >>your welcome
From: Michael >To: [email protected] [email protected]> >Date: Tuesday, April 18, 2000 3:02 PM >Subject: Re: You probably should read this. > >>Hahahahaha sarcastic? You wouldnt know sarcasm from your mothers fat >smelly t**t. >> >>My Uncle is DJ on a local Florida radio station, maybe I can get you some >bad press. >> >>Its like this, Im charging you interest for holding up my money. Get it? >Visa will agree.
Area Rug Outlet.com [email protected]> 04/18 3:00 PM >>> >funnier than the first, ha, ha, ha >no doubt visa will be pleased you said that also ha, ha, ha
From: Michael To: [email protected] [email protected]> Date: Tuesday, April 18, 2000 3:12 PM Subject: Re: You probably should read this. >How do you even have a business? Must be your daddys money, you are no business man. > >By the way I just orderd the rug for 95.00 and it will be delivered next week.
Area Rug Outlet.com 04/18 8:00 PM >>> just goes to show how dumb you actually are. Do you have a business? da? we probably do more business than you do in a year. we dont have to run around trying to buy things as cheap as possible to save $5 like you when you first came to us. e-mail me your latest bank statement so i can have a laugh. sounds like you have a hang up on parent figures, get over the abuse you suffered & move on with your life. sold your rug for $199.99, thanks for being a d**k, we made more money, that rug is ugly as hell anyway. & unfortunately for you you will have to remember us everytime you see it, ha, ha, ha, ha.