• Report:  #2256

Complaint Review: arearugoutlet.com - West Palm Beach-Boca Raton Florida

Reported By:
- Phoenix, AZ,
Sat, May 13, 2000

3414 NW Federal HWY West Palm Beach-Boca Raton, Florida, U.S.A.
On-Line Stores
Tell us has your experience with this business or person been good? What's this?
Following is complete dialogue between me an Michael Hughes (the owner). As youll see he is the epitome of bad business (I say something rather vulgar at one point, I was pretty frustrated.) >From: Michael >To: [email protected] [email protected]> >Date: Thursday, February 03, 2000 11:19 AM >Subject: Purchase > > >>I would like to order ARO112 in the 2.3 x 7.8 size. I found the same rug >for $95.00. How do I order on your site and get the 10%? >> >>Thanks, >> >>Michael

AreaRugOutlet.com [email protected]> 02/03 11:35 AM >>> >Hello > >WE WILL BEAT ANY PRICE BY 10%! >Provided you supply us with/or as much as you can supply, >1) The manufacturer. >2) Size >3) Price >4) Style # >5) Color >6) Did you have to pay sales tax? >7) Did you have to pay freight. >8) Exactly where you saw this rug. > Web link & page > Name of store > Name of catalog > >Please return mail as *REPLY*, not as a new message. This keeps all >information on the >same page which makes it much faster & efficient for us to serve you. > >Thank you. >Mike

From: Michael To: [email protected] [email protected]> Date: Thursday, February 03, 2000 11:44 AM Subject: Re: Purchase >Mike heres my info: > >Oriental Weavers Sphinx >23 X 79 >$95.00 >Fantasy 281 Le Maize (Ive seen it spelled La Maize also) Dark >No sales tax >No shipping >Web Site : http://rugs-express.com/fantasy/fantasy281dk.html > > >Thank you, Michael

"AreaRugOutlet.com [email protected]> 02/03 12:48 PM >>> >Mike, This rug is on a 8-10 week back order. Dont call us asking where is >your rug, it is out of our hands & you will get it when it gets to the >states. If you can understand this & appreciate we are being upfront & >honest with you then go ahead & place the order @ 1-800 230-4092. They have >the revised price for you. Some companies will tell you 2 weeks then give >you the run around in putting you off but at least they got the sale! We >dont have the time nor energy for that. Thanks Mike

From: Michael To: [email protected] [email protected]> Date: Thursday, April 13, 2000 3:28 PM Subject: Re: Purchase >Okay, its been 10 weeks can I ask now? Im just curious, how long should I expect to wait? > >Thanks for any help, > >Mike

Area Rug Outlet.com [email protected]> 04/13 4:04 PM >>> Mike rug has arrived & ready to ship. However i dont need your sarcasm. Order has been canceled & credit card credited. Well sell the rug for double.

From: Michael >>To: [email protected] [email protected]> >>Date: Tuesday, April 18, 2000 2:46 PM >>Subject: You probably should read this. >> >>>Mike, >>> >>>Thats the way you want to do biz, I AM reporting you to the Better >>Business Bureau (in Florida and Michigan), I AM posting my story on the >net, >>I AM posting your name and your stores name (Down Under Rugs & Area Rug >>Outlet) and web site at my condo with a nice note on it. You cant break a >>contract because you dont like my email. (Not in America anyway) >>> >>>I want all of my money back Mike, that includes the 9.9% interest that I >>have paid for 2 months on undelivered merchandise. >>> >>>Was it really worth pissing me off? I get the rug (somewhere else for a >>couple dollars more), and YOU WILL lose business. >>> >>>Have a great day, Mike

Area Rug Outlet.com [email protected]> 04/18 2:51 PM >>> >>ha, ha, ha thats funny. Like we care what you do. >>go ahead waste your time. If you hadnt of been sarcastic you would have >>your rug by now. Your card was credited back the same day. If you choose to >>pay interest on $85.00 you are obviously cant afford the rug anyway. >>We did you a favour now you can use the money to pay more interest. >>your welcome

From: Michael >To: [email protected] [email protected]> >Date: Tuesday, April 18, 2000 3:02 PM >Subject: Re: You probably should read this. > >>Hahahahaha sarcastic? You wouldnt know sarcasm from your mothers fat >smelly t**t. >> >>My Uncle is DJ on a local Florida radio station, maybe I can get you some >bad press. >> >>Its like this, Im charging you interest for holding up my money. Get it? >Visa will agree.

Area Rug Outlet.com [email protected]> 04/18 3:00 PM >>> >funnier than the first, ha, ha, ha >no doubt visa will be pleased you said that also ha, ha, ha

From: Michael To: [email protected] [email protected]> Date: Tuesday, April 18, 2000 3:12 PM Subject: Re: You probably should read this. >How do you even have a business? Must be your daddys money, you are no business man. > >By the way I just orderd the rug for 95.00 and it will be delivered next week.

Area Rug Outlet.com 04/18 8:00 PM >>> just goes to show how dumb you actually are. Do you have a business? da? we probably do more business than you do in a year. we dont have to run around trying to buy things as cheap as possible to save $5 like you when you first came to us. e-mail me your latest bank statement so i can have a laugh. sounds like you have a hang up on parent figures, get over the abuse you suffered & move on with your life. sold your rug for $199.99, thanks for being a d**k, we made more money, that rug is ugly as hell anyway. & unfortunately for you you will have to remember us everytime you see it, ha, ha, ha, ha.

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