- Report: #1437422
Complaint Review: APPLIANCE CONNECTION - BROOKLYN NEW YORK
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Author Not Confirmed
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APPLIANCE CONNECTION
1870 BATH AVE BROOKLYN, 11214 NEW YORK, United States
Phone:
800-299-9470
Web:
APPLIANCECONNECTION.COM
Categories:
Business Rating:
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APPLIANCE CONNECTION Ashley Love Seat BROOKLYN NEW YORK
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We purchaded the love seat on March 8, 2018, at that time delivery was to be 5 to 10 days I called on the 16th and was told they we picking it up on the 22nd of March & we would get tracking information. On the 24th I called and the were in the process of getting it shipped we would have it by the 30th of March. On March 29th I called again & was told I would receive tracking information soon.
I then got a call from the shipping company that they would delivering it on April 3, 2018. Then I received tracking info saying it was shipped after i already received a call from the shipper. The next day they sent another tacking form. It took 3 calls to them to get any tracking information.
On April 3rd the shipper came and put the shipping box strapped to a pallet in my garage he had me sign & left. We opened the box to fine NOTHING BUT PACKING TRASH. We stopped the shipper & had him come and look, he couldn't believe it he never saw that before, he couldn't do anything & left. I called Appliance connection & had to fill out a form online & send picturers, they keep questioning me about it and I spent atleast 1 1/2 hr on hold over a course of 5 calls I had to make to them.
The warehouse couldn't tell that the box DID NOT weight 315 lbs. I now have a 6' x 4'x4' box of trash & a pallet to get rid of. Because the shipper would not take it back & I have to PAY to get rid of it since we live out in the woods. They would not refund me until a day & half later until they found the love seat in there warehouse & verified with the shipper that they couldn't get it to me before we left on vacation for 4 weeks. Iit would not have gotten to me until 4 days after we were gone since there 5 days shipping turned into 7 days.
Also THERE BANK has a 5 day hold on my money so I can't even go out and purchase a new love seat for 5 more days. By then we will be gone on our trip and the love seat was for our 5th wheel trailer. We had taken the one out of the trailer on Sunday and disposee of it when the new one was to be here on tuesday. TAppliace Conection will not do anything abour the box of trash it is ours they will not even give us $50 to dispose of it.
There bank has a 5 day hold on our refund at there end so we can not even get our money until the 10th of April, I have never heard of that or had that happen to us before. There bank must have a problem with Appliance Connections funds. STAY AWAY from Appliance Connection unless you want a box of TRASH delivered to you.
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