Complaint Review: Apple Ford - Columbia Maryland

We bought a 2005 E350 at the end of december of 2005. After the purchase, on the drive home, we noticed an odd noise from the engine. My dad has bought and used FORD Econolines for his work doing hardwood flooring for the past twenty years. He was a loyal customer to Ford. He returned it to the service dept. the next day, and they told him it was the noise the turbo makes. My dad insisted that it is not the turbo but they told him that he does not know what he is talking about. In november of 2007, the FORD E350, with just under 60,000 miles, the van stopped in the middle of the highway. The van would just lose power, no matter how much the accelerator was pushed, and the van eventually comes to a stop and the engine shuts off and steering wheel locks up. I have almost caused many major accidents, the worst being when I had to try and turn into an intersection, when the van lost power and steering wheel locked up. the van's front half was in the opposing lane of traffic for TEN MINUTES blocking traffic. I was about to get jumped by the people that I blocked because they had noway to go around. This has happened over five times within the past three months, each one occuring faster than before. Everytime we took it to APPLE FORD, they said all they can do is plug it to the diagnosis machine and whatever it says is the problem, thats what they fix. They replaced the fuel pump everytime we took it in and we had to pay a $100 deductable for each time. We replaced the fuel pump once a week for over a month until they finally decided to get a "Ford Engineer" to actually do what they should have done and came to the conclusion that the "gas tank delaminated." They said it was in such a horrible condition that they cannot put it back on after they took it off the van, and was going to charge us $1,200 to get a new one. They said we need to tow it because there is no way they are going to put it back on. During the months in which these problems occured, the van was in the shop for 41 days, the longest taking 2 weeks waiting for it to even be worked on. We complained that they are not going to even fix it and that mounting van rental costs have exceeded $1,500. So, the service manager, DEBBIE, told us they can go half of the rental cost. So we agreed, and once we showed the rental papers, She claimed that the agreement was only for rental CARS, not VANS. I told her that we need to rent a VAN because the vehicle in the shop is a VAN, which was for my dad's work. They said they would not pay any of it because it was a van. DO NOT BUY ANY VEHICLES FROM APPLE FORD. THEY WILL TREAT YOU NICE WHILE YOU ARE INSIDE THE SHOWROOM DECIDING ON WHAT TO BUY. BUT AFTER YOU LEAVE THE SHOWROOM AND GO HOME, THEY WILL MISTREAT YOU AND THEIR CUSTOMER SERVICE GOES OUT THE DRAIN. THEY DO NOT CARE ABOUT YOU OR YOUR SAFETY. THEY DO NOT FOLLOW THEIR OWN WARRANTY AND THEIR "CUSTOMER FOR LIFE" DEAL IS A SCAM. ALL THEY WANT IS YOUR MONEY AND ARE WILLING TO DO ANYTHING FOR IT. DO NOT BELIEVE THEIR LIES! THEY ARE WILLING TO THROW AWAY A 20+ YEAR CUSTOMER AWAY TO MAKE A COUPLE BUCKS. VERY SHADY COMPANY. REPRESENTS FORD IN THE WORST WAY. THEY FIT THE STEREOTYPICAL CAR DEALERSHIP. DO NOT BUY DO NOT BUY!!!!!

Chos3n

columbia, Maryland

U.S.A.