- Report: #1466231
Complaint Review: Amora Coffee -
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Author Confirmed
Why?
Amora Coffee
United States
Web:
https://www.amoracoffee.com/
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Business Rating:
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Amora Coffee Hid the fact that the order was signing up for a continuity program
I took advantage of their "free" bag of Amora coffee, just pay for shipping. Since so many of these offers enroll you into a continuity program, I looked everywhere for that language. None could be found.
Then, this morning, only a week after I received the free coffee, I see a charge for $68 and change on my PayPal account. I called Amora coffee and the woman on the phone insisted that the language about the continuity program was in the "Terms and Conditions."
After several minutes of back and forth stern conversation, she canceled my subscription and ordered a refund of the price of the coffee. I have to pay the shipping (not refundable) and I have to put "return to sender" on the box when it arrives.
I think that reputable companies don't hide "this is continuity program" so that it is hard to find. It should be up front and clearly stated. This is a very bad business practice and the customer service stunk.
To add insult to injury, PayPal won't even let me dispute the charge! It says "this type of transaction is not eligible for dispute." Amora coffee got me good.
