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  • Report:  #824

Complaint Review: american security financial (f.m.g - delmar new york

Reported By:
- brklyn park, mn,
Submitted:
Fri, October 08, 1999
Updated:
Fri, October 08, 1999

american security financial (f.m.g
159 delaware ave #405 delmar, 12054 new york, U.S.A.
Phone:
1-800-358-6257
Web:
N/A
Categories:
Credit & Debt Services

i called this company looking for a low interest rate credit card

when i called i talked to a rep she told me a little about the

credit card a visa with 14% interest then she says that i would

also be getting a merchandise card and a catologe-i felt it was

right then she tells me that there was a processing fee of $98 but

i would be getting that money back -she wanted my checking acct # i

was a little hesitant after a while she convinced me that it was a

safe process-soo i went through with it and gave her the info -then

she said that she would tranfer to a verifier-i then spoke with the

next lady she told me alot more about the process-she told me that

i have to by merchandise out of the cataloge before i could get the

visa card-i told her that the lady i had spoken with before didnt

tell me that-so she tranfered me back to the first lady -she said

that she did tell that to me -so politely i told her i might not

have heard that then told her to cancel the order,she was upset

then said she would then she hung up-a month later i get a charge

of $98 to my checking acct -i knew exactly where it came from so i

called the company -i spoke with a supervisor named barbara in

customer service-i explaned to her the situation and asked why they

charge was made when i had asked the lady to cancel the order-she

told me that they have it on tape that i wanted the card -i asked

her if they had on tape to cancel the card she then told me that

she would have to pull the tape-she then explaned to just wait

until i received to items then just return them with a letter

stating why i didnt want it -i told her that was fine and i could

do that -but 3 weeks later i still havent received any thing so i

give a call back the 1st person i spoke with i explaned what had

happened and who i had spoken with - it just happened to be barbara

the supervisor -she just starts to yell at me telling me that she

told me to wait until i received the package then return it -

immediately i asked to speak with someone else -after a few minutes

another lady gets on the phone and i explained the situation to her

she told me that i will receive the package when i get it and hung

up on me -it has been over a month and i still dont have this so

called package--- someone please tell me what i can do or help me

get my money back!!!!!!



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