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  • Report:  #1346851

Complaint Review: American Freight - Fort Wayne Indiana

Reported By:
OneMadShopper - Fort Wayne, Indiana, USA
Submitted:
Updated:

American Freight
4515 Merchant Rd Fort Wayne, 46818 Indiana, USA
Phone:
2604974977
Web:
www.americanfreight.us
Categories:
Tell us has your experience with this business or person been good? What's this?

 I will specify this report for their mattresses, as I didn't bother to look at anything else after this incident. I have purchased a mattress here in the past. I was aware of their tendency to disregard their warrantee, and their failure to follow through on their shipping. I arrived with my own means to retrieve my purchase at time of payment, and with how long my previous mattress lasted, I wasn't concerned with the warrantee for the $200 I planned to spend on one. I figure that if one pays ONLY $200 on a mattress such as their Perfect Care 3000, that it is a risk anyway, and the risk previously panned out for 8 years for me. Their website listed this mattress at $200 per piece. I had called roughly 3 weeks prior and was told that I could purchase the mattress without the foundation (my current foundation still works) for the listed price. When I arrived, I was told by a sales person that his boss won't allow him to sell a mattress alone for the listed price. The mattress with foundation were priced at $298. The salesman told me that the foundation is $80 whether you purchase that alone or not. He also explained that they don't give a pack discount either and that when you itemize the costs, the base price for the mattress is nearly $220 before taxes, and that his boss won't allow him to sell a mattress alone without a considerable markup. When I asked him why it isn't congruent with their listed prices on their site, he explained that their store's local management decided on this scheme. I wish to specify that throughout the conversation, the salesman repeatedly conferred with his boss on my behalf. I believe it was on my behalf because I deduced from his tone that he was also unhappy about the apparently general lack of honesty and cohesion within that company. The salesman never mentioned his name. Although I made note of it on his nametag, I wish to keep his name anonymous. I have been a salesman at a retail chain when I was young, and his honesty among his peers and management makes me fear for rebuttal against him from his management should they find his name involved in a report which speaks unfavorably against his company. I left without making a purchase as I can't even bring myself to give my business to any company that operates like this. I hope the salesman is able to find a better employer.



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