• Report:  #917

Complaint Review: Airtouch Cellular - Nationwide

Reported By:
- Tempe, Arizona,
Thu, November 11, 1999

Airtouch Cellular
Nationwide, U.S.A.
Cellular Phone Companies
Tell us has your experience with this business or person been good? What's this?

Dont bother calling Airtouch Cellulars Customer Service. I was on hold for well over 30 min. before I was assisted.

As I sat on hold listening to their advertisement about what a wonderful service provider they were, I wondered if I would get a quicker response by mail. I hung up and tried back the next evening. Again I was put on hold for around 30 min.

After I was finally assisted, I decided to try something. I noticed they ran a lot of advertisement for accessories while you sit and wait for the next available representative to assist you. I pressed the digit on my phone to direct me to the merchandise purchasing department and sure enough, my call was answered right away! I guess they only want to talk to you if you are spending money.

Well, as it turned out, my phone was not turned on by the next morning (like I was promised) so I had to...yes, you guessed it...wait on hold again.

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