#2REBUTTAL Owner of company
Wed, May 10, 2006
A swimming pool builder enters into a contract for construction of a swimming pool based on predetermined criteria. This allows the best possible price to be set for the work without contingencies, as there can be an exact estimate of potential costs and thus a lower price. However, both the builder and the buyer agree in advance what contingencies will be covered and which contingencies will be at additional charge. This particular buyer not only was told in advance that they would be charged extra for excessive ground water conditions, as they lived in a high water table area, they legally agreed in advance to pay for this if the situation arised. We were very fair with the additional costs, as we did not add any profit or overhead to the additional costs incurred. I do not believe it is fair to get mad about additional costs if in fact you have been informed and agreed to those costs before the project even started. As for them not getting thier pool sweep or final inspection, as far as I know, they have at this time recieved both. The construction agreement clearly states the requirements for the buyer to make their payments before final equipment is delivered. Hopefully, you can see through this complaint as to what the real problem was. This buyer did not want to abide with what they agreed to. With that said, we apologize to this buyer for the misunderstanding.