Complaint Review: Advanced Auto Parts - Turnersville New Jersey

After reading this I think my point is proven to the public about what kind of attitude I had to deal with and will further refrain from responding for the following reasons:

You are the counter person and not the manager responding to this.

My complaint was against your boss and his handling of the situation as I realize you are new in your position at Advance Auto Parts and have to defer to his leadership.

In closing, I have over 20 years customer service experience in several different industries and my advice to you is to deal with your anger in more constructive ways especially when its not your situation to deal with. You are taking this way to personal and its not your problem to handle. Let your manager handle his store and account for his actions.

I could have said much more than I did online, I could have gone into detail about how you didn't check a part I ordered to see if it included a component that I specifically asked you about to which you told me I had to order it seperately. Which cost me more money because you didn't open the box and check it for me as I requested on the phone. I then had to make a special trip back to your store to return it because Advance auto parts system doesn't update immediately and they couldn't credit it back until it did.

Again I realize you are a new employee, I didn't make an issue of it. Respectfully leave this issue for your manager to handle. I will not be responding to any more of your rebuttles. Good Night.

 Customer service doesn't mean break all the policies and rules to give YOU your way. When even the customer service line tells you THE EXACT SAME THING, YOU still try and get your way. what was done THEN doesn't mean can be done NOW!!!! Most policy changes occur AFTER the beginning of a new year. Which means that you are correct in that they USED to do it but DO NOT do it NOW. YOU are one of those people who live in the past TOO MUCH!!! YOU USED TO BE YOUNG but you are not NOW. The same theory applies. Exactly how much of YOUR BS are they supposed to swallow in the name of "customer service". Odds are the manager was NOT rude or cocky and YOU use that as a buzz word. YOU KNOW YOU ARE WRONG!!! Yet YOU take to the web and CRY like a child that YOU didn't get your way. I hope they do go after YOU for the defamation THAT YOU HAVE PUT ON THE WEB!!!! YOU should be talked down to. When YOU act like a child then YOU get treated like a child. Perhaps if you do not wish to have people talk down to you, maybe its time for YOU to act like an adult. See YOU are transparent. I can tell YOU EXACTLY what YOU were thinking. You had a bill or YOU needed money. So YOU take a item YOU ordered online and expected that THEY would do as they have done for YOU in the past and give YOU a cash refund. But once YOU got into the store and found out that not only would you NOT be getting money back IMMEDIATLY and in cash but that it was going to take time to process to get that money back, YOU WENT APES*!!!! Sorry but this is on YOU!! On YOU for being LESS of an adult then USUAL!!!! GROW UP!!! Or atleast TRY and act like an adult in public. You tend to find that "rude" complaints ALWAYS come from people with LESS maturity then your average consumer. YOU are a self entitled moron who expects EVERYTHING done to make YOU happy. Have YOU forgotten that YOU are defaming OTHER PEOPLE?? No much better to blame THEM for YOUR short commings. YOUR first amendment rights DO NOT PROTECT YOU when YOU use defamation in a media outlet like the web!!! If YOU want respect then YOU have to show some as well. YOU can NOT go through life DEMANDING respect when YOU act out in public. That manager is correct, YOU can go somewhere else that will PANDER to you. But unfortunately THAT is going away. Why?? BECAUSE OF PEOPLE LIKE YOU!