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  • Report:  #1251981

Complaint Review: ABC Warehouse - Southfield MI - Southfield Michigan

Reported By:
Sheila e - Southfield, Michigan, U.S.A.
Submitted:
Updated:

ABC Warehouse - Southfield MI
24725 Southfield Rd Southfield, 48075 Michigan, USA
Phone:
248-557-3570
Web:
www.abcwarehouse.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I purchased a dishwasher from ABC Warehouse and paid for delivery and installation.  It was delivered and installed on Tuesday August 25th.  Two days later, I loaded the dishwasher and attempted to start the appliance but it would not start, only blink.  I contacted GE (General Electric) initially and was told to restart the machine to reset the settings, which I did but the problem continued to exist.  I contacted ABC Warehouse, spoke with Ryan, the General Manager who sold me the appliance, to have it replaced.  I was told they do NOT replace the device and I would need authorization from GE.  I proceeded to call GTE energy and the customer service representative stated since the device is less than 30 days old, I would need to speak with the store I purchased the appliance from.  I called Ryan again, told them what they said, asked to have the appliance replaced since it had been less than a week and I was not interested in having a NEW dishwasher, which I have yet to use, repaired.  Ryan proceeded to state replacement was not an option unless GE authorized the replacement and I was not eligible for a return nor a replacement.  There is nothing on the receipt nor in the store regarding this (no replacements, no returns, etc) and it is completely unreasonable to expect someone to repair a NEW appliance which has yet to be utilized, especially since I notified the company of my issue within days after its installation.  As I have been given the run-around on this issue, it is evident that ABC Warehouse does not stand by the products it sells and is not concerned with its customer's satisfaction.



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