Complaint Review: AAMCO - Sacramento California

As the new owner of the Arden Wy. Aamco, I am thoroughly disappointed in your past experiences with us. Our goal is to give everybody a positive encounter with us by providing them with professionalism, honesty, and quality workmanship on their vehicle. I hope you will try us out again to experience the NEW Aamco at Arden!

I want to make sure I understand this. This customer brought their vehicle to AAMCO on Arden way. We diagnosed it as a minor leak repair and a transmission service. We repaired the leak and serviced (preventitive maintanence) the transmission. A few weeks later there is another problem with the vehicle and another AAMCO performs the repair. When the car had a problem in Sacramento again, we performed the repairs according to the centers request. Now the customer is upset with the AAMCO on Arden Way. Why? Maybe we should recommend major repairs, instead of minor repairs if we think a minor repair will fix it. Oh, we can't do that, it is against the law to make repair recomendations unless we find a problem. The way I see it, the AAMCO on Arden Way is the kind of shop you want to take your car to. We are not going to sell you repairs you do not need.

So a year ago I had a new transmission put in for about 2500 dollars. About a year later, the transmission went bad. I took it in to get fixed on a friday. No call at all or update until I called the shop myself on wednesday. How is that for customer service. pretty bad. Then they charged me 80 dollars to tell me that it was an internal transmission problem. But, and a big but, it would 1000 dollars to tell me the actual problem. That is not even to fix it. But they did not tell me this on wednesday. It took them until Friday to tell me this. One week to tell me that it would be 1000 dollars to just diagnose it. And I had to call them wed., thursday, and friday to get this information. They were not helpful. And it meant nothing to them that they put in the new transmission for 2500 bucks. The must put cheapo transmissions in or something. Their actions tell me that they do not stand by there work or are they interested in maintaining long term customer relationships. I looked this location up on google and the only other review, besides the one i wrote, also gave them 1 star and said they were horrible. So, I believe this story above. Their customer service is horrible and they to me, are a ripoff.

I have had a few Ford Explorers where it would start reving up, but the car would not move... There would not be any trans. fluid. After topping off with trans. fliud the car would run fine for some time, while the smoke would be coming from the exhaust pipe. If that's the case, have someone to check out the transmission modulator. It is located on the right hand side of transmission housing. Vacuum operated device. When it goes bad, vacuum will suck transmission fluid into engine air intake and burn in cylinders. I do not recall working on explores with transmission fluid leaks.Any kind ( seals or gaskets). Please let me know if this answer is of any help. Good luck.

David~~~~Someone is not tellin the truth or this is a compete untruth~~how would you not know about a comeback?~~~~The intershop process lets you become involved with the second shop~~~~~Maybe you were not there this day that this job was being repaired~~~~you would have an invoice to account for the loss for taxes~~~~~~I don't know what to think~~~THE TRanzmn

Christina, and all those reading this. I am the owner of the AAMCO at 2257 Arden Way, and this is the first time I have heard of this. I am an active owner, in the shop every day, and keep up with all the cars in the shop, especially the cars that are having problems. I pride myself in taking care of my customers, however, you appear not to be satisfied. Feel free to contact me directly so this manner can be resolved to your satisfaction.

Christina~~~~If your tranzfer case wuz leakin from the rear driveshaft twice, you may have a bent one. Vibrationz at about 50-55 with a drone type of noise is from a driveshaft out of balance~~~or possible u- joint badd~~~~~if it leaks again from this area ~~~check the driveshaft for trueness 1/8 of an inch is normal any more ad you lose your balance. Tranzfer cases just don't start leaking. ~~~~~~on the other hand if the first repair wuz guaranteed to be correct and this was not caught you may have the rong, AAMCO expertz workin on it. Wait to see what happens~~~~~THE TRANZMN