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  • Report:  #1241622

Complaint Review: Aamco transmissions Lakeland florida - Lakeland Florida

Reported By:
Carlos - Lakeland , Florida, USA
Submitted:
Updated:

Aamco transmissions Lakeland florida
Lakeland, 33801 Florida, USA
Phone:
8636837511
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

  I have a 1998 Toyota Camry that I have spent a lot of money to keep in good shape, and last year 2014 I had struts , rack opinion, tie rod ends inner and outer , power steering pump, Motor mounts , two CV axles, new brakes, rotors, and for brand-new Michelin tires put on my car , and I regularly take my car for full sun thetic oil changes tire rotations and alignments and transmission flushes, for the past few months I noticed strange noises when I turn my steering wheel left or right , so about 10 days ago I took my vehicle to AAMCO transmissions to have it inspected , They told me they found two issues with my car one was bad wheel bearings and the other was a power steering pump leak, i then asked the manager to make sure that the only

leak was coming from the power steering and he assured me that he only found one leak in my vehicle which was my power steering pump, so I approved of the service to get the wheel bearings replaced and the power steering pump replaced, Upon picking up my vehicle and paying my $1500 bill I asked the manager to make sure there were no other leaks for a second time so I would not have to bring the vehicle back and he assured me there were no other issues with the vehicle he even complimented me on how well I take care of the car, so I retrieve my vehicle and as I pulled into my house I noticed upon getting out of my car that my vehicle was leaking power steering fluid from the bottom severely so I took the vehicle back, and had them look at the car again and they tell me my rack opinion was now leaking power steering fluid and I was going to have additional cost for repair,

Little do they know I have been in the car business for several years and I know that when you get a rack opinion replacement, it should last a lifetime unless you get into a violent accident etc, my car NEVER LEAKED POWER STEERING FLUID LIKE THAT PRIOR TO BRINGING THE VEHICLE TO THEM AND TYPICALLY An auto mechanic would know to check the rack opinion if they notice the car is low on power steering fluid, they were able to allegedly see that my power steering pump was leaking but they could not find that the rack opinion was leaking. I have a hard time believing that they didn't notice power steering fluid leaking the way it was prior to me picking up the car especially if they changed the power steering pump, I feel that I should not have to pay for the rack opinion replacement and I honestly believe they did something to my rack opinion that was a brand-new rack opinion that was

put on 25,000 miles ago, Aamco transmissions is giving me run around about how they did not notice that my rack opinion was leaking when they allegedly found my power steering pump was leaking, It just does not make any sense to me nor did it make sense to any other mechanic that I've spoken to , Several mechanics feel that AAMCO transmissions mislead me and possibly sabotaged my vehicle so I can bring it back to them, now my car is undrivable until I get the rack replaced and I do not feel that I should have to pay for a rack replacement, I feel that it is their responsibility, I would never recommend anyone take their vehicle to them because they will manipulate you now my car is undrivable until I get the rack replaced, I have proof that I've had the rack opinion and the power steering pump not even six months prior to me bringing my vehicle to AAMCO transmissions, and I'm in the process of finding out how to take legal action against them because I know that this is fraud



1 Updates & Rebuttals

aamco lakeland

lakeland,
Florida,
USA
Never given the opportunity to make it right

#2REBUTTAL Individual responds

Thu, September 17, 2015

AAmco Lakeland prides itself on 110% customer satisfaction, If Mr. Soto had any issues all he had to do was simply contact us and let us know of the problems he was having and we would of done anything in our power to rectify the situation and make him a 110% satisfied customer which is always our goal.

Here at aamco we take any customer issues or complaints very serious, and as a family owned local buisness we rely on word of mouth to maintain our livelihoods.

We have contacted Mr. Soto 9/16/2015 and asked him to bring in his vehicle at his earliest convenience which he has agreed to bring in to us on 9/17/2015 so we can fix what needs to be fixed and make him a happy customer.

Here at aamco we are not perfect, as no buisness is. But we strive to fix any and every customer issue so everyone of our customers is 110% satisfied and returns to us for all their car care needs. 

Mr. Soto would of had a chance to experience this first hand if he would of simply let us know of his concerns and gave us the opportunity to rectify them.

We simply cannot fix any issues that we do not know are there.

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