#2UPDATE EX-employee responds
Sun, March 16, 2008
I worked for 24 Hour Fitness for about 2 years as both a front desk associate and as the Assistant Fitness Manager for the Trainers. If you are having difficulty with corporate finding your name (or your son's) insist that they look it up by phone number, address, birthday, and partial names with wildcard characters (like an *). 9 times out of 10, the sales counselor that signed you up misspelled your name, and thats why corporate can't find it. Also, the only person who can cancel the membership is going to be the one who's name is on the account; regardless of who's bank account the money is being drafted from (unless you have a power of attorney, even then its tough). Sad, but true. When you call corporate, don't hang up, no matter how long they leave you on hold. Its a trick that they use so that less people end up canceling their membership. Always ask for a confirmation number when they assist with something, always get their name. If they are unhelpful, ask for their supervisor. Keep going up the food chain. Hope this helps!