In early 1999 my son joined 24 Hour Fitness in Carrollton, TX. After 2 months, he was transferred to Austin by his work. Scott Penny went into the facility, asked that his membership be put on hold. They continued drafting my account since he did not have a bank account. Two months later, I went into the facility, asked to transfer the account to my name - no, that wasn't allowed. I then asked that they put his membership on hold - no that wasn't allowed.
The membership has now expired. They are still drafting my account. I called the facility - referred to the corporate office. Corporate office says I have to physically send my bank statement so they can see the charge and the account no. They do not show a Scott Penny on their records - obviously they have him somewhere since they continue to draft $31.95 a month. I've gotten the same information twice. 24 Hour's recorder says they will return telephone calls within 72 hours - wrong; called twice, left my name and no., no return phone call. The recording suggests I try to WWW and they will respond - wrong - they did not respond at all, let alone within 72 hours.
972 718 4179 (work)
(member's name is Randy Scott Penny - 12/5/61 birthdate).