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  • Report:  #2030

Complaint Review: 1-Host.com - Novato California

Reported By:
- Freedom, NH,
Submitted:
Tue, April 11, 2000
Updated:
Tue, April 11, 2000

1-Host.com
7 St. John Ct. Novato, 94947 California, U.S.A.
Phone:
(415) 897-9296
Web:
N/A
Categories:
Internet Services

After getting off to a bumpy start with tech support, I was getting very comfortable with 1-Host. I was even recommending them to clients and friends . Then the mail server problems began. And although tech support's Michael Wiener was extremely helpful and responsive to my emails, the problems intermittently kept reoccurring.

The third time, most of my email was lost due to what they said was my disk quota being exceeded. Given that I receive that amount of mail, which was downloaded that day, on almost any given day (and much, much more), it's impossible that I used up my allotted amount of disk space. Having an online business makes it imperitive that I get my email in a timely and smooth fashion.

Being told by Richard, the owner, that because my account had exceeded the 30 day money back guarantee, I was stuck for the remainder of the entire year that I prepaid. Any respectable company would refund an unhappy customer, and it was this refusal to reimburse me for services not rendered (in spite of a lack of term and sales agreement at their site stating no refunds after 30 days) that left me even more determined to transfer over to another server, and take the loss. Not even a compromise was accepted in reimbursing me for services not yet rendered.

That, to me, sounds like a rip off company, that won't even offer an unhappy customer the money that was never even used to provide services.

Thank you.

Jeannie Fazio



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