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  • Report:  #893628

Complaint Review: 1-800-Flowers.com - Internet

Reported By:
DJ - Fairport, New York, United States of America
Submitted:
Updated:

1-800-Flowers.com
Internet, United States of America
Phone:
Web:
www.1800flowers.com
Categories:
Tell us has your experience with this business or person been good? What's this?
DO NOT USE THIS COMPANY! What a frickin' JOKE! So I ordered flowers for a friend in the hospital, and after she's discharged, I find out she never received them. SO I go online to check my order and (after paying a premium to have them delievered the SAME DAY) I find out my order status is "Order in Process". NOTHING happened, so I call their customer service, and am offered no solution (except that they will cancel my order - uh, duh, she's not in the hospital anymore) so I ask to speak to a supervisor, and after being put on hold for TWENTY minutes, he gets on the line and here's his solution..."We can call the recipient and read her the card that was supposed to be sent to her". ARE YOU KIDDING ME? NEVER AGAIN! Their excuse for the reason the flowers weren't shipped was their local supplier was running out of stock.  So they never called me to let me know, but took my money anyway.


3 Updates & Rebuttals

Tina Flowers

Carle Place,
New York,
United States of America
We are here to help.

#2UPDATE Employee

Sat, June 16, 2012

Please accept our sincerest apologies for the issue you have posted.   Please email me at: [email protected] with: your name, the recipients name and the delivery date of your order.  Please also include an email address and a contact phone number where you can be reached. Thank you. I look forward to hearing from you and resolving this for you promptly.  - Tina Flowers


Terrance

Redondo Beach,
California,
U.S.A.
Sometimes people make mistakes

#3Consumer Suggestion

Wed, June 06, 2012

I'm not affiliated with 1800-Flowers in any way, but have used them at times.  I've never had a problem.  I'm not disputing the fact that you did, but you have to face the fact that sometimes people make mistakes and the ball gets dropped.  This is a big, reputable company, and they acknowledged the issue and refunded your money.  You can choose to not do business with them, but I wouldn't call it a ripoff.  It's just a mistake.


Tina Flowers

Carle Place,
New York,
United States of America
We are here to help

#4UPDATE Employee

Wed, June 06, 2012

Please accept our sincerest apologies for the issue you have posted.   Please email me at: [email protected] with: your name, the recipients name and the delivery date of your order.  Please also include an email address and a contact phone number where you can be reached. Thank you. I look forward to hearing from you and resolving this for you promptly.  - Tina Flowers

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