- Report: #1520241
Complaint Review: Zale Media -
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Author Confirmed
Why?
Zale Media
United States
Web:
www.zalemedia.net
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Zale Media Expensive. Poor quality and quantity of leads
Zale promises to provide leads for real estate agents. They provide a CRM for $2500 and then promise to manage a "marketing system" which is Facebook ads. Once you pay, you learn that they only run 4 ads that all look the same except for a different tag line. The ads look like a total amateur made them. Facebook recommends against running the same all the time so they aren't even following basic Facebook guidelines. Zale recommends $10/day ad spend.
I immediately started receiving leads but they were mostly immigrants that could barely speak English. Some I couldn't understand at all. First names like Adedamola, Ashimarya, Abishek, Habibullah, etc. Many I couldn't pronounce so it was difficult to call them. I'm in the DFW area so there is no reason that these were the only leads I was receiving.
I emailed Zale and said there must be something wrong. The person that replied said he would look into it. A couple days later he replied saying that he changed the settings and lead quality should improve. It didn't. After a couple more emails he admitted that those were the type of leads that their ads generated and I just needed to work them.
Their CRM is really terrible as well. I use kvcore CRM so I had the leads imported into kvcore. It is a robust CRM for real estate agents. However, because I didn't use their CRM for all correspondence, I wasn't eligible for their so-called refund guarantee.
I didn't try to fight with them as they are very experienced at ripping people off. Their guarantee has so much fine print that they will never have to give a refund.
Please, stay away from this company. They will take your money and not give much in return.
