• Report:  #1519592

Complaint Review: Zale Media - Doral FL

Reported By:
Scott - Andover, MN, United States

Zale Media
3940 NW 79th Ave Apt 718 Doral, 33166 FL, United States
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I signed up with Zale Media through a FB ad, because they had a sale going on and a guaranteed offer of my money back if I did not have a closing in six months.  I was told by the sales person all I had to do was spend $300 a month minimum on FB ads and that if I did not have a closing in five or six months (I think it was five, but I put the date in my calendar) they would refund the $1600 spent on their system.

I did that, and at first I had a couple of leads and a couple of appointments, but after a while, the leads fell off and I could not convert any of them.  I sent an email to them requesting a refund and I was told no.  I was told I spent $7 less on ads than I should have, (they were delayed on their end in getting my system up and running) and that I did not enter the information into their database, and I did not do enough follow-up calls with each client.  All of these things were not told to me as boxes I had to tick off to get my refund.

1.  There was no training.  There were a few videos, but if they made this promise they should have had live training saying, "here are the steps you need to take to get a refund."

2.  Their support team takes forever to get back to you.  I am talking a week or two usually, and I only called in twice.

3.  Even getting back to me about the refund, they tool over a month.  

4. Stay away.

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