Complaint Review: Whirlpool Corporation - Renton Washington

  Whirlpool We bought KitchenAid refrigerator - Lemon - horrible refrigerator KitchenAid -

reference # 7736263494

25.8-cu ft 5-Door French Door Refrigerator with Ice Maker (Stainless Steel) KRM706ESS no. 47740 Our cost $3399 Repair cost to dates $1650 and $630

When we received the refrigerator after purchase from Lowe's it had a large dent in the left side we refused delivery  even tho Lowe's tried to convince to keep.  New refrigerator came bottom drawer would not close, new drawer brought would not freeze and  the refrigerator was brand new it stop cooling and freezing , we had it fixed with Appliance Hospital.(warranty existed )that was a years ago.

April of 2022 ice maker died we made appointment for repair also freezer not freezing maker died .. We called Appliance Hospital got an appointment May 16,2022 when Appliance Hospital came out they noted and Were   of both no ice no freezing just ccling, none of the  parts needed they had in their vehicle they didn't have but needed for repair so they would order.

Two weeks later Appliance Hospital (this is May) came back with parts. Our bill was $1600 parts were put in tech checked all was checked repair was suppose to be good .

Two weeks (June)later still no ice in  refrigerator still  not freezing Appliance Hospital came back out different tech all prior plugs replaced tech said they had blown ice maker dead parts were reordered.

Now we are still into June,2022 refrigerator still not working New tech sent Kevin checked out the parts but stated that what needed had to be reordered. July thru August every two  weeks Kevin is changing plugs in the front of the refrigerator

Now we are into September Kevin said Let's check main part in rear plugs in front should not be blowing so quiickly, parts needed at rear could take two weeks

Now we are in October 2022 no ice maker refrigerator not freezing, just cool Kevin ordered additIonal qparts our cost .again $630 parts came, Kevin from Appliance Hospital came . all new ice maker parts put in and Work at rear.

November no ice refrigerator barely cooling or cycling couldn't get an appointment till December,2022. Kevin came out in December said now he is discussing repairs with Whirlpool because he feels we need a replacement refrigerator refrigerator is not responding to any thing he has done.

January 2023 Kevin is appealing to Whirlpool, Whirlpool gave Kevin specific details of things to do to repair refrigerator.

Now we are in February refrigerator is neither heating or cooling Appliances Hospital , Miranda suggested since.our refrigerator was dead we.should give our food to a neighbor to hold for us . At this point refrigerator heating only I got up one morning all my Barely frozen foods in the Lower bucket was chilled sitting in warm water upper foods warmed too . I had to clear throw out all food clean out refrigerator.

We are now in May one year from where we started Appliance Hospital is talking with Whirlpool for 3 months trying to make them understand this refrigerator is Dead. They , Whirlpool need to replace it the issue is a manufacturer issue not my issue . My issue is my refrigerator is dead I need it replaced with my file number is 7736263494. Whirlpool respond. Why do I need to go Public for you to respond.