- Report: #1373005
Complaint Review: Westgate - Orlando Florida
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Author Not Confirmed
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Westgate
10000 turkey lake rd Orlando, 32819 Florida, USA
Web:
https://www.westgateresorts.com/hotels/florida/orlando/westgate-lakes-resort/?cmpid=soc-socialnetwor
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Westgate Should have went with my instinct... scam scam scam Orlando Florida
My husband and I were walking in island of adventure when appoached by a friendly guy. He asked how we would like free breakfast and $75. I asked what the catch was. He said nothing you just have to show up - sit through a 90 minute tour and presentation - get free breakfast whatever you want pancakes French toast eggs - they will also give you a voucher 3 days 2 nights - they will send you a car to bring you to westgatein the morning.. so we said okay we'll do it. After filling out the paperwork the sales rep says we have to pay $20 each to "hold our spot" and we would get it back when we showed up... then as we were leaving he said hey if you change your mind and don't want to come we had to go to the resort in the morning and just tell them we changed our mind and they would give us our money back. So we wake up early and go to westgate. We get there we had to sign in. On the information form it asked how much money we made. I left it blank. When he looked it over he said I had to write something for income. I asked why... he said it's the rules.. i told I didn't think my income was an appropriate question and if someone could tell me why they needed it I would answer the question. He goes and gets his manager - he comes outside and says it's the company's rules and they don't share the information with anyone and they will shred it when we leave. I said okay well it's not important if it's just being shreddedz A woman helping other people rudely told us "it's because we are selling time shares and we have to know what bracket to put you in". I said well I can pick for myself can't I? They said if we didn't give them our income we had to leave (we should have just left here). I wrote down what I make because we just wasted our time we at least want our 75 dollars and 40 Dollars back. We go and sit for about 15 minutes when the property manager came over and said they were short staffed so it would be a little bit but he wanted us to eat while we waited. Our free buffet.. a couple scrambled eggs.. burnt sausage and hash browns.. so we go to the owner and decided we want to leave... he tells us we have to say we lied about how much we made so they would give us our money back.. I was like okay but I didn't lie... he said well they won't give you your money back if you don't lie - the manager asked what we were promised.. I told him 75 dollars from them and 40 back plus a 3 day 2 night stay.. he goes oh well that isn't for here anyway that's for a motel 6..what a scam!! So we go downstairs to the marketing manager and he tries to get us to stay.... we told them we just wanted our money back which we finally got and left. What a waste of time on our short vacation. Stay away at all cost!! Plus reviews on their site are terrible. Should have read them first!
