- Report: #1502798
Complaint Review: Westgate Resorts - Orlando Florida
Reported By:
Michael Wilson -
Festus, Missouri, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Westgate Resorts
5601 Windhover Drive Orlando, 32819 Florida, United States
Phone:
888-852-2959
Web:
https://www.westgateresorts.com/
Categories:
Business Rating:
(0)
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Westgate Resorts Westgate Sales Person Tactics, Refusal to help with a court order, Account will never loose value Orlando Florida
We have spent a lot of money with this company, Westgate. The reps told me that to remove my ex-wife from my account I would have to purchase a new account. They told me I would have to combine both accounts into one and purchase a new account at an amount of nearly 30,000 dollars. I have found out since then I could have removed my ex-wife from the account by simply removing her by contract since I was “awarded” the timeshare in the divorce.
I was told by the company that my timeshare would be double that amount in value when that is also not true you can sell these timeshares for a dollar on eBay. I went to Florida in person to again talk to Westgate, this is when they told me they could not assist me in removing her even after I was making all of my payments they had no care to help me other than putting me into a whole new account to remove her. I had no choice but to get a new account this is when things got really screwed up they were supposed to merge my account into one I was told just to get this new account and they would take care of cancelling out the other account.
This was not done correctly either so now I had two accounts that I could not afford and not any closer to removing my ex-wife from the first account. Westgate was supposed to make this into one account but all they cared about was making more money and no concern that I was struggling on making both payments on those accounts. This business does not treat there customers with respect the way they should if they would have done this right in the first place I would not have had to take care of three accounts. The only time this was fixed was when I came to Florida again for a third time, this time they sold of both of the other accounts and removed my ex from the account.
This left me with a huge payment because I once again had to purchase this new account to straighten this all out and I had no interest in starting all over but I could not afford two accounts along with making the yearly property taxes on both. I should have never had to get 3 accounts just to make this go away and keep spending more money that I did not have. This started out at nearly 8000 dollars and now it is over 30000 dollars total I have put into these accounts. This is something I have had a lot of stress over for my family and a company like this should not be doing this to customers. Westgate has done nothing but lie to me about the steps on this. I should not be paying for Westgate employees sales people mistakes.
1 Updates & Rebuttals
Lori
Newburgh,Indiana,
United States
Westgate V Unhappy Owners
#2Consumer Suggestion
Thu, April 01, 2021
I am asking any unhappy Westgate owners to send me a friend request on Facebook https://www.facebook.com/profile.php?id=100063212826164
I am trying to get the truth out in a way that doesn't break the Facebook community standards. I just want to keep others from falling for the unethical sales that draw people into a contract that is impossible to get out of.
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