;
  • Report:  #1273688

Complaint Review: Westgate Resorts - Ocoee Florida

Reported By:
Honeymoon rip off by Westgate Resorts - Pelzer, South Carolina, USA
Submitted:
Updated:

Westgate Resorts
2801 Old Winter Garden Rd Ocoee, 34761 Florida, USA
Phone:
865-430-4800
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

: Our honeymoon has turned into a horror of deception and now rudeness. I have attached a detailed description of our incident with Westgate Resorts.

On April *** 2013 my husband, *****, and I got married and came to Westgate Resorts in Gatlinburg for our honeymoon. We loved the property and were glad we decided on it for our honeymoon, even though we knew we had committed to a 90 minute tour and a sales pitch.

After we took the tour of the property, we were taken upstairs into a room where all the sales take place. The pressure to buy was severe, but knowing we could not afford what was being offered, we declined. Then the sales offer was reduced to a smaller, less expensive purchase which we still could not afford. Finally, a manager was brought in to "approve" some great deal for us. It was a purchase of another person's timeshare, who had apparently upgraded. The payment was affordable to us, but it was still a big step and we were reluctant. So, we were told about all the perks...that we could trade our time for other great vacations, that we could stay at any Westgate Resorts location, that we could split our week into 2 parts and use a portion on our off year (since we purchased an every other year option). We were told that we had the option to rent out our unit, possibly for a nice profit and that WG could even help us sell, should we decide to do so, just as they were selling us the property of the other person who had upgraded. So, we decided to buy.

Next, we met with the Closing Officer, Keri Pierce. She told us that she was there for our protection...to make sure we understood every aspect of what we were buying. She "verified" the perks that our salesman, Jeff Lamb, told us about. However, neither Keri, Jeff nor the manager mentioned the cost for any of these "perks". Keri worked up all the papers and said she was carefully explaining everything to us so we would know what we were signing. THAT TURNED OUT TO NOT EVEN BE CLOSE TO THE TRUTH! We signed the paperwork and then Keri said that she would process it all over again with my name change (since I would be making the name change immediately upon returning home) and would send us the revised copy to have and a copy to sign and return.

I told Keri that we were excited and would love to come back every year and celebrate our anniversary and that we would also like to bring my daughter and son-in-law since their income does not qualify them for a stay and a tour. I asked if that was allowed. She said that it was absolutely allowed and that owners could get stays for just $59.00 a night. I was so thrilled and told her that was perfect and it really would make it possible for us to bring my daughter and her family the following Spring (2014). She said, in fact, that we could even stay an additional night for the $59.00 rate since our tour and the sales pitch ended up taking 6 hours out of our day that we could have enjoyed on the property. She told me to just go to the front desk to let them know we would be staying another night.

I did go to the front desk and was promptly told that there was no availability for us to stay another night. So, we were forced to leave enough though we did not get the full, promised benefit of the stay because the 90 minute tour turned into an all day venture.

We came home excited and I was busy doing marketing to get all of our friends to go to Westgate. I even sent a flyer and a letter telling friends and family how much we loved the resort out to 100 people with our wedding announcements. One of our friends did go to WG and did buy.

A couple of weeks after we got home I did receive the contract with the name change revision. I sat down and read the contract. I then discovered that there were hidden fees for the supposed perks we told about and that our maintenance fee could increase yearly. I also saw that there was a 10 day right to rescind, that we had never been told about. And, we received our copy of the paperwork AFTER the right to rescind had expired. I sent this complaint to the BBB and the resort denied any wrong doing and basically told me "too bad". I have contacted an attorney, but everyone out there should avoid the lure of this place. It is not what it appears to be once you sign on the dotted line!!!



1 Updates & Rebuttals

Jim

Florida,
USA
Nobody "Robbed" You!

#2Consumer Comment

Sat, December 12, 2015

First off, lets start with you attended this "tour" under false pretenses.  You stated you had no intention of buying a time share.  Your game plan was to show up and look interested so you could get to use this thing.  Your stated purpose was to "put one over" on them in order to get something for nothing or very little.  These people use their high pressure sales games because they know buying a time share is a HUGE mistake!  If you try to sell it, you will get pennies on the dollar because its such a bad deal. 

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//