- Report: #1386670
Complaint Review: Westgate Resorts - ocoee Florida
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Westgate Resorts
2801 old winter garden rd ocoee, 34761 Florida, USA
Phone:
8008118760
Web:
westgateresorts.com
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Westgate Resorts Salesperson Lied ocoee Florida
My wife and I sat through a 90 sales presentation at a Westgates Resort in Orlando Florida. We declined to buy, but did pay for a "lock in" package that included a week at a Westgate Resort and three free weekends at any Westgate property.
We paid $595 and were promised everything we would need would arrive in a "big package" in the mail. Several weeks later we received a simple business envelope with a membership to their vacation clun Leisure Time Passport. There was nothing on the website instructing you how to redeem your free travel.
I called them and was told they have nothing to do with that. I called Westgate and was told I would have to call reservations. I called reservations and they told me I did not have three weekends coming.
I complained and they believed me but said the salesman lied to me! I was told to call customer service. They told me I had to speak with the resort where I bought the package. The resort said I had to call member services. After an hour, everyone agreed I was mislead, but everyone said there was nothing that could be done.
My wife and I are furious.
1 Updates & Rebuttals
Paul
North Las Vegas,Nevada,
United States
Too Much Information
#2Consumer Comment
Sat, June 02, 2018
I suspect you were in the presentation for 3 to 6 hours. Usually, the sales staff starts with a high price for a premium property (multiple bedrooms, multiple weeks). As you conversate with your sales representative, a more clear picture of your needs and expectations materializes. I believe the 3 weeks was in reference to another proposal presented that day.
