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  • Report:  #1400531

Complaint Review: westgate resorts - expedia - las vegas Nevada

Reported By:
jeff - SCAPPOOSE, Oregon, USA
Submitted:
Updated:

westgate resorts - expedia
3000 paradise rd las vegas, 89109 Nevada, USA
Phone:
855-956-2201
Web:
westgateresorts.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I made reservations at the Westgate Hotel Las Vegas, they made it for the wrong dates & when i called to add a night they had no record of the reservation. The reservation was made two months before our flight, they screwed up & reserved for July & my reservations were for Sept. We were consided a no show, which i can live with getting charged for one night (which is the Hotels policy) but they refused any refund because they couldnt rent the room, which should be they're problem. Me & my girlfriend spent 4 hours getting runaround on the phone trying to resolve the situation but at the end of the day we said Screw-it & got a new hotel....will never use Expedia or stay at WestGate hotels ever again.  



1 Updates & Rebuttals

Paul

North Las Vegas,
Nevada,
United States
Navigational Problem

#2Consumer Comment

Sat, June 02, 2018

It sounds like you mis-navigated the Expedia site.  Sometimes when you press the back-arrow you loose some or all the information input.  It sounds like you didn't verify the dates before completing the transaction.  

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