- Report: #1505029
Complaint Review: Weebly -
Reported By:
Jennifer -
Myrtle Beach, SC, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Weebly
United States
Web:
weebly.com
Categories:
Business Rating:
(0)
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Weebly Square Failure to provide working service/ and customer service difficult to contact/ failure to provide refund
If I could give Weebly and Square 0/ 5 stars I would, my experience has been completely savage.
Back in September 2020 my website was completely down due to a "bug" within weebly. I tried to contact customer service, got the run around quite a bit because the customer service access continues to send you to square instead of weebly.
I was finally able to contact someone. I was told that when the "bug" was resolved I would get contacted by them. January/Feburary of 2021 I finally discover that the bug had been resolved but I had never heard back. I did email them multiple times and after the first couple they stoped responding to my emails even though I was completely unable to run my home business with my website down. I had my own domain which was locked and the bug within their site also prevented me from moving to another web host.
Last week 2/7 since I was finally able to start runing my business again I tried to start uploading my products. I was unable to do so due to a new updated restriction where I would have to update to a better plan.I was ultimatly ok with that. It would not let me do so from the device I use to operate my website from. I did so on a computer, and the upgrade did not get applied to my website but started or was applied to a new unpublished website without the option to repair or transfer.
Tried to contact customer service again and just like last time, was only ever able to get in contact with Square/ not weebly. And square generally only has texting which is awful as it is. I was disconnected several times and honestly was getting very irate, I was frustrated at their complete lack of empathy and lack of availability. I spent over 4 hours just trying to get a hold of the right person. After 6 months of having to peicemeal my business without the use of my website.
I ultimatly cancelled that service later the same day. I have yet to recieve a refund which at this point is all I want. I have cancelled my website with them, and moved my domain.
What I want the company to do is just refund me the $158 dollars for the service I paid for. AND update their website to make it easier to contact them, because if it happened to me there are definitly others out there having the same issue. Phone numbers, emails and contact info should be very clear. Hours of operation should be very clear. Payments through paypal is great but the contact info paypal has for customers to reach you needs to be accurate because I tried that avenue as well and the link they send you automatically brings you back to Square not Weebly. Square should not be the only person you are able to contact and then get told by them that its a weebly problem and I need to contact them: did they not realize that I knew that and that was what I was trying to do? But their website is very confusing.
