- Report: #1521187
Complaint Review: Vivint & Fortiva - Eagle River AK
-
Author Confirmed
Why?
Vivint & Fortiva
18727 DANNY DR Eagle River, 99577 AK, United States
Phone:
855.636.2269
Web:
www.vivint.com; www.myfortiva.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vivint & Fortiva Atlanticus Vivint and Fortiva charging twice for same service and do not tell you about either Eagle River AK
At first you are presented with the cost, which in my case was financing of $2,000. Over the course of 5 years, in payments of $67.41 and the initial payment is due that day. Then you fill out the credit application for Fortiva and that's how it's pitched to you that this will be paid for.
After that, they continue to automatically debit your payment setup each month for $67.41 (in my case), and you start getting your bills from Fortiva as well. Now you are obligated to not only pay Vivint that same amount each month, but pay Fortiva. And the agreement is absolutely predatory, with each payment only slightly reducing the amount financed, and if you are late, the fees are extravagent making it very difficult to actually pay down your debt.
While still being charged with Vivint. None of this is explained to you beforehand. If you contact customer service for either company, they will not give you any answers or help, just state that you are obligated to pay the other.
You are stuck paying twice for what they quote you at, both with Vivint and Fortiva, the rates are exorbitant, and there is no service to assist you with payment and billing problems; they just keep charging you. When you try to login to the website, it very frequently does not let you login, saying your credentials are not authenticated.
Then you click, "Forgot Password?" and they never send you an e-mail. You try calling customer service and they cannot help you at all. It is beyond predatory and deceptive to say the least.
