Complaint Review: Vivid Seats - Chicago Illinois

 I called Vivid Seats on 5/4/15 and they told me that the seller could not have the ticket re-printed so there was nothing they could do. I contacted the Manager at the box office at Taco Bell Arena today 5/13/15 and she told me to have Vivid Seats contact the seller and have the seller contact her directly and she would re-print the ticket. I immediately contacted Vivid Seats and spoke to a Manager there (Marlerry C.) and she told me that the seller called the box office on 5/4/15 and they told him there was nothing they could do. That was a flat out lie, I was on the phone with Vivid Seats on 5/4/15 and it took a matter of 1 minute for them to ask the seller to re-print and the seller said no. I re-iterated what the box office Manager told me to Marlerry C. at Vivid Seats and all it would take is the seller to contact the Manager at the box office directly and the ticket would be re-printed. Marlerry at Vivid Seats refused to contact the seller. What a rip-off and where is the good faith in this company. I have reported them to the BBB and my next reporting is the Attorney General's office in Illinois. Shame on Vivid Seats and I hope this complaint saves someone else from losing their money as well.

I purchased a ticket on 2/27/15 to the Luke Bryan concert that is to be held in Boise, ID on 5/14/15 at Taco Bell Arena.  I recently moved and misplaced my concert ticket.  I called Vivid Seats on 5/4/15 and explained my situation and to see if there was anyway to have the ticket re-printed.  The customer service rep said they would contact the seller right then and see; within one minute the rep got back on the line and said the seller would not re-print the ticket and there is nothing thta can be done in this situation.  I contacted the Taco Bell Arena box office today (5/13/15) and spoke to the Manager of the box office and she told me to have Vivid Seats contact the seller and have the seller contact the Manager at the box office directly and she would re-print the ticket.  She gave her direct line to have the seller call.  I immediately contacted Vivid Seats and spoke to a Manager there who said that basically again there was nothing they could do.  She told me the seller contacted the box office on 5/4/15 and the box office told them they could not re-print the ticket.  That is a complete lie, the rep at Vivid Seats on 5/4/15 took a matter of 1 minute to contact the seller and the seller refused.  I told the Manager at Vivid Seats today that they just needed to contact the seller and have him contact the Manager at the box office on her direct line and she would re-print the ticket.  Vivid Seats refused.  I in good faith purchased through Vivid Seats and that was a huge mistake.  They do not care about the customer and will provide no assistance.  I will never again use there service and will discourage anyone I come in contact to use their service as well.  I have filed a complaint with the BBB and will also file with the Attorney General's Office in Illinois.