• Report:  #1518564

Complaint Review: Virtual Shield - Los Angeles CA

Reported By:
Jeff - Manhattan, MT, United States

Virtual Shield
1055 W 7th St, FL 33rd Los Angeles, 90017-2528 CA, United States
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Upload speeds became unbearably slow once I moved into a home that had fiber-optics.  Without any VPN, speeds were in excess of 500 MPS.  With other VPNs - over 200 MPS.  With Virtual Shield, 16-20 MPS. 

Went through multiple sessions with their support and tried everything they suggested.  Nothing worked.  The problem is they are refusing to refund ONLY the prepaid portion of my subscription.  

If a product's problem is not solvable, it's not fair to continue to keep monies received for it.

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