• Report:  #1517021

Complaint Review: Verizon Wireless at Mankato Store - Mankato MN

Reported By:
StateTruth - MANKATO, MN, United States

Verizon Wireless at Mankato Store
1851 E Madison Ave Mankato, 56001 MN, United States
Tell us has your experience with this business or person been good? What's this?

I have 2 step kids. We had 2 phone plans. We went to Verizon store to join onto one plan. On 2-26-2022 we visited the store to transfer 3 phones to one plan. Hadar, the salesman told us a promotion where my 2 step kids phones could be traded in for iPhone 13s for $99 each. He didn't explain the $99 was actually $100 remaining after a $800 credit for their old phones.

Mid-way of the sale he said he found a better deal to get iPhone 13 Pros for less cost. We assumed that meant less than $99. He guessed about $89 instead. We told the kids if they were willing to pay the cost of $89-99, they could get new phones, They agreed. After the sale was done and were credited $800 for each phone, we were left with a $200 remaining balance per phone, not $89-99. Hadar the salesman lied.

I went back to the store to discuss and the manager made me talk to another salesman. He told me that they didn't believe me, that I was lying. They said it was my word vs Hadar's, that I would have to return to the store to discuss with Hadar. I returned with my wife and step kids as witnesses. We went when Hadar was scheduled to work.

Hadar conveniently decided not to work that day. I complained. The manager said he would resolve the situation by taking my phone number and calling me midweek to resolve. After a week went by, I never received a phone call. I went back to the store and asked him about it and he said he did call. I showed him my phone records and voicemail proving he never called. I told him that he was lying to me and was simply trying to get me to go away. I asked for his manager's contact info.

At that time he said he could remove me from the store anytime he wanted to and I couldn't do anything about it, which I took as a threat. I am a paying customer of Verizon Wireless that was lied to and tricked into paying more than I agreed to and then the manager threatened to remove me. I feel my only recourse is to switch service providers and warn others.

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