• Report:  #1526536

Complaint Review: UVA Northridge Medical Park (Eye Clinic). - Charlottesville Virginia

Reported By:
John - Charlottesville, Virginia, United States

UVA Northridge Medical Park (Eye Clinic).
2955 ivy rd Charlottesville, 22903 Virginia, United States
(434) 924-5485
Eye Clinic Northridge 2955 Ivy Rd (250), Charlottesville, VA 22903
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I was referred to this doctor for eye pain by an opthalmologist. She claims to be a neurological opthalmologist but in my opinion she is a fraud.


I walked into the clinic and was first seen by her assistant technician who kept asking me why I was referred to her instead of looking at the UVA Chart notes. The foolish technician wanted to dilate my eyes and I refused because there was no reason to do so. I informed her that I wished to speak to the doctor directly. She asked me to wait in the patient waiting room until the doctor was ready to see me. I was kept waiting for 2 hours and then escorted to an examination room where I was told there were still 3 patients ahead of me. I was furious because I was there first and my appointment was at 9:30am.  As I had the door open I saw Dr. Vilar walking out and informed her that I was waiting a very long time. She agreed to see me right away. After looking at the notes, she informed me that I am suffering from dry eye which is a lie because I have been on Sodium Chloride hyertonicty and Hycosan ointment for the past two months. Moreover, the dry test conducted by her assistant showed that I did not have dry eye (reading was 14 I think). She asked me about the pain and I informed her that when it gets very bad I take oxycodone because nothing else helps. She immediately went on the attack, opening her eyes and raising her voice that she does not prescribe oxycodone. I responded that I was not asking her to prescribe oxycodone because I can ask my personal physician who has helped me in the past. I also explained to her that I generally avoid taking oxycodone unless the pain is severe.

She then wrote under her Assessment on MyChartuva:

Patient requested Oxycodone for pain. Not indicated for this condition.

I was infuriateted because I did not ask her to prescribe anything. I also informed her that her suggested treatment, that is, 

  1. Start artificial tears (AT)'s q 2 h and gel qhs OU
  2. Continue with Xalatan

was tried and did not work.

In fact, what was even more puzzling was that unless I asked her to check my eyes, she would have done absolutely nothing.

The clinic is a joke. In fact, the only professional employee was the front desk clerk. I asked Dr. Vilar to remove that comment and she responded that was her understanding which is not surprising because she is a poor listener and kept on interrupting me as I was explaining to her what my procedure was in dealing with the eye pain.

In fact, I am not sure where Dr. Vilar graduated because she has a slight accent.

Avoid this medical facility like the plague!

1 Updates & Rebuttals


United States
My report is aimed at Dr. Vilar, not the clinic in particular.

#2Author of original report

Tue, June 06, 2023

I may have given the wrong impression in my previous report. The comments are aimed solely at Dr. Vilar and not the clinic as a whole. I was very frustrated on that day and regret not wording my report more carefully.

If there are other eye specialists at the Northridge site, please note that my report is not directed toward you.

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