Complaint Review: USPS - Wahington, DC Virginia

I called Prevention To find out whether magazines not delivered are returned. I found out they aren't. So who benifits from this? When those who are employed, whether by the post office or in any job, don't care about the service they are providing, they are responsible for the deterioration in service.

The higher ups, management, executives (in the USPS) who make decisions to cut services once provided, are responsible. When they make decisions that are arbitrary, we all suffer, and pay the price.

 I called Prevention Magazine, to find out whether the magazines not delivered are returned to Prevention. I found a they aren't. So my question is who in the post office benefits from this?

The USPS decision not to foward magazines, periodicals, bills makes sense only to them. Having been forced to replace the 3 magazines not delivered at my expense, I decided to put in an authorization to hold my mail for 30 days. At the end of which I would collect it, thinking it would solve my problem. It didn't.

Well, after the first time I decided to do it again, not realizing they would refuse to do it. Again a policy which makes sense only to them.

When I put in the second authorization to hold my mail on August 27th The agent, whose name is Israel took the card and promptly tore up the paper with my identification. I didn't understand the significance of what he did, until I came to collect my mail and there wasn't any. Then I realized what he did. He'd thrown the card into the trash.

The USPS asked me to participate in a survey to rate their performance. So far they are batting zero. They don't forward magazines, periodicals or bills. They don't hold mail. They don't allow for one to file a claim. They don't respond. Other then giving me the business, what is it they do?

 After I complained about the situation, someone called me. So even though I was skeptical, I went back to the post office, and that confirmed what I already knew. That the authorization did not go through. The representative tried to make me believe it had.

I made another complaint to the USPS. I asked why after I complained about the authorization on August 27th would they have someone call me to tell me the authoriztion went through, when it was obviously not true. When after 4 weeks there was no mail, not even junk mail, and no magazine, which should have been there.

So now, I'm forced to do what I did with the first 3 magazines that were never delivered, that I never received and replace at my expense.

Of course I couldn't identify the woman who called, since the number was conveniently blocked. That sent up a red flag. Miserable service. The USPS is responsible for the situation, and why everyone has such a negative opinion. No one else. The service is terrible.

I did ask what they intended to do about the situation, but I don't expect a response. So when they ask someone to rate them, it perplexes me.

The post office claims not to put forwarding labels on magazines. This is selfserving as well as idiotic. I don't know when their policy changed. I only know that when I moved the first time my Prevention magazines were forwarded.

I still have the magazines with the fowarding labels still on them. It's no wonder the postal system is in the condition it's in, when you're not receiving all of your mail either through theft or policies which are designed to benefit the postal system, not the customer.